Join us for the Premier Canadian Quality Congress event of the year!

QUALITY, INNOVATION & LEAN SIX SIGMA

dan_harper_2

HEALTHCARE – GOVT AGENCIES – MANUFACTURING

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For the 6th Canadian Quality Congress taking place in Winnipeg, Manitoba, Canada

September 29 – 30, 2014


WORLD-CLASS KEYNOTE SPEAKERS

The 6th annual Canadian Quality Congress has once again assembled some of the best minds from healthcare, business, academia and government sectors to offer the exciting conference, September 29-30, 2014, taking place at the University of Manitoba, Fort Garry campus, Winnipeg, Manitoba.


Susan Muenter

Susan Muenter

Monday, September 29, 8:30 AM

Susan Muenter earned her undergraduate degree in Behavioral Science from Mount Mary College in Milwaukee, WI and her Master’s Degree in Human Resources and Employment Relations from Pennsylvania State University. Susan has a total of 28 years of Human Resources experience with 16 years previous experience in the private sector including health care, hospitality and industrial distribution.

ACHIEVING EXCELLENCE IN SCHOOLS

Susan Muenter is the Director of Human Resources at the Pewaukee School District in Pewaukee, Wisconsin, and she will discuss how her organization has used America’s Quality Award Program for Education Systems and the Guidelines to become one of the best schools in America.


maryjeanryan

Sr. Mary Jean Ryan

Two speeches on Healthcare Quality and Innovation

Sunday, Sept. 28, 2014 (Venue: St. Boniface Research Center, Samuel Cohen Auditorium, 351 Tache Ave; Winnipeg, 2:00 pm to 3:00 pm (Open to public, tickets required, $75. per person, $60. for Group of 5), &

Monday, Sept, 29, 2014, 9:30 AM. Grand opening keynote speech and panel discussion on healthcare crisis at the 6th Canadian Quality Congress, U of M campus, Sept 29-30, 2014; only for full-conference registered delegates.

Chair of the Board, SSM Healthcare, St. Louis, MO; which serves over two million people through 18 hospitals, 60 out-patient sites, several nursing homes and other companies in four different states in America.

FIX THE SYSTEM, NOT THE PEOPLE

She is the voice of leadership in healthcare around the world. A Franciscan Sister of Mary, named one of the 25 Most Influential Women in Business and one of America’s most powerful people in the healthcare field, her facility was the first one to win the coveted Malcolm Baldrige National Quality Award in the United States.

Don’t miss her thought-provoking and next-frontier talk by someone so qualified. Learn how she has transformed not one or two, but more than two dozen healthcare facilities at one time under her leadership.


cliffordnorman

Clifford Norman

Monday, September 29 1:00 PM

Clifford Norman is an internationally recognized consultant on leadership and improvement who has consulted with leaders in business, government, healthcare, and developed and trained management professionals in seventeen countries around the world.
His more recent book, Transforming Healthcare Leadership, is a runaway success.

TRANSFORMING HEALTHCARE LEADERSHIP

Clifford Norman will draw upon from his more recent book, Transforming Health Care Leadership is already a best seller (hard covers all but sold out, Kindle versions are available). Although the focus is on healthcare, anyone wanting to better understand the link between Quality, Continuous Improvement and Leadership, needs to read this book.


artdaniels

Art Daniels

Tuesday, September 30, 8:30 AM

PUTTING CITIZENS FIRST: ACHIEVING CUSTOMER FOCUS AND LEAN GOVERNMENT

In his presentation, Art will examine how various elements of lean management go into creation of citizen-first focussed quality service in government organisations and agencies.

Art Daniels has over 40 years’ experience in managing and developing institutions and human resources in the Canadian public service. He is widely recognized as a leader in implementing public sector change initiatives and, in the course of executive appointments, has effected tangible improvements in workforce motivation, efficiency, productivity, client satisfaction, and cost-efficiency.


mikelharry

Dr. Mikel Harry

Tuesday, September 30, 1:00 PM

VALUE CREATION USING SIX SIGMA

Senior executives must understand the nature of Six Sigma and activities that are designed to provide quantum change in the organization; not just for financial performance but for a long term value creation.

Co-creator of Six Sigma, A best-selling author, Founder and Chair of the Board, Six Sigma Management Institute.

Dr. Mikel Harry has been widely recognized and cited in many publications as the principal architect of Six Sigma and the world’s leading authority within this field. His book entitled Six Sigma: The Breakthrough Management Strategy : Revolutionizing the World’s Top Corporations has been on the best seller list of the Wall Street Journal, Business Week, and Amazon.com


Act Now! Register early and save!


New this year! Special track sessions, keynote speeches, CEOs Discussion Panels on Healthcare quality and innovation. If you’re too busy to attend the full conference for both days, just attend to hear only the keynote speaker of your choice, for only $100 per speaker.


Technical Program

Preliminary Program for Monday, September 29, 2014

7:00AM-5:00PM Registration opens [University Center, Second Floor Alcove]
7:00AM-8:00AM Continental Breakfast [204 Marshall McLuhan Hall]
8:00AM-8:30AM
210 Killarney
Master of Ceremonies, Welcome remarks from Chair of Canadian Quality Congress, Chair of Technical Program Committee, Invited guests and dignitaries.
8:30 AM-9:30AM Monday Morning, September 29th, 2014, Opening Keynote Speech by Sister Mary Jean Ryan, Chair of the Board, SSM Healthcare, St. Louis, MO; and International Academy for Quality

Title: Fix the System, not the people: Quality and Innovation in Healthcare

Abstract: Everyone wants everyone else to change, but too often they are unwilling to change themselves. You can no longer wait for someone else to change. The improvement process must start with you. The question is: How does an organization make the process changes work for them? There are many approaches.

9:30 AM – 10:15 AM
210 Killarney
CEOs Discussion Panel – Quality and Innovation in Healthcare

Moderators: Dr. Jerry Gray, Dean Emeritus, Asper School of Business, University of Manitoba and Chair of the Board, Winnipeg Regional Health Authority; and Dr. Madhav Sinha, President, Canadian Society for Quality, Chair, 6th Canadian Quality Congress

When healthcare spending is doubling every ten years or so for the North American citizens and when there are no shortages of horror stories from hospitals, quality management in health care remains the one and only hot topic at the front page of current political debate. There are no solid plans in foresight to increase efficiency, patient satisfaction and decrease costs. How long can this situation go on? Where do we turn for help? Is the task doable? Join us for this debate and discussions in the next frontier of quality revolution in healthcare field.

10:15 AM – 10:40 AM
204 Marshall McLuhan Hall
Coffee Break [204 Marshall McLuhan Hall]
10:40 AM–11:20PM
210 Killarney, 217 GS Lounge, Marshall McLuhan Hall
Concurrent session moderators: C. Jane Norman, President, Profound Knowledge Products Inc; Texas; Dr. Eric Bohm, MD, Winnipeg Regional Health Authority and University of Manitoba, Winnipeg, Canada; Les Anderson, Vice President, Business Development, DMS Industrial Construction, Winnipeg, Canada


M01-European Foundation of Quality Management: A Three-Dimensional Approach to Designing Measures – Seyed Amir Bolboli, Postgraduate Student, Faculty of Architecture, Civil Engineering, University of Wuppertal, Germany and Markus Reiche, Founding President, Quality Experts Consulting, Nuremberg, Germany

M02-Supply Chain Proficiency in Relation to Resilience, Robustness, Social-Ecological Innovation and Enterprise Sustainability – Rick Edgeman, Professor of Sustainability and Performance, Aarus University, AU-Herning & Interdisciplinary Center for Organizational Architecture, School of Business & Social Sciences, Aarhus University, Denmark

M03-Risk-based Technology Assessment for Clinical Environments – Kyle Eckhardt, Andrew Hayes, Michael Hamilton, and Tidimogo Gaamangwe; Health Sciences Centre, Winnipeg Regional Health Authority, Winnipeg, Manitoba, Canada

11:20 AM–12:00PM
210 Killarney
Monday Morning, September 29th, 2014, Second Keynote Speech by Susan Muenter, Director of Human Resources, Pewaukee School District, Milwaukee, Wisconsin.

Topic: Achieving Excellence in Education

Abstract: Story of how one school district used America’s Baldrige Quality Program and Criteria to become one of the best schools in America and what we can all do to improve our education system.

12:00 PM – 1:00 PM
204 Marshall McLuhan Hall
Lunch Break [204 Marshall McLuhan Hall]

M04-Publishing with Emerald: Why Publish?

  • Dr. Jennifer Bowerman – Editor, Leadership in Health Services
  • Dr. Alan Gillies – Editor, Journal on Clinical Governance, Emerald Publishers (UK)

Session Moderator: C. Jane Norman, President, Profound Knowledge Products Inc; Texas

1:00 AM–2:00PM
210 Killarney
Monday Afternoon, September 29th, 2014, Third Keynote Speech by Clifford Norman, Consultant on Leadership and Improvement, a best-selling author; Profound Knowledge Products Inc, Austin, Texas

Topic: Profound Knowledge and Healthcare Leadership

Abstract: The role of leaders in using strategic intelligence, profound knowledge and Deming’s theory of management is more important than ever in the fast changing global arena.

2:00 PM–2:40PM
210 Killarney, 217 GS Lounge, Marshall McLuhan Hall
Concurrent Session Moderators: C. Jane Norman, President, Profound Knowledge Products Inc; Texas; Alan Gillies, Editor, Emerald Publishers (UK) Ltd; Les Anderson, Vice President, Business Development, DMS Industrial Construction, Winnipeg, Canada


M05-A Study on the Analysis of the Reporting Schemes to Improve Patient Satisfaction Indicators in Surgical Cases

  • Eric Bohm; Winnipeg Regional Health Authority and University of Manitoba, Winnipeg, Manitoba, Canada
  • Loucks L, Concordia Joint Replacement Group, Concordia Hospital, Winnipeg, Manitoba
  • Diakiw J, Thiessen L, and Siragusa , Winnipeg Regional Health Authority, Winnipeg, Manitoba, Canada

M06-Organizational Transformation required to Build a Learning Organization – C. Jane Norman, President, Profound Knowledge Products, Inc., Georgetown, TX; USA

M07-No Time for Quality: How to Overcome Excuses – Jan M. Myszewski, Department of Quality Management, Kozminski University, Warsaw, Poland

2:40 PM – 3:10 PM
Marshall McLuhan Hall
Coffee Break [204 Marshall McLuhan Hall]
3:10 PM – 3:50 PM
210 Killarney, 217 GS Lounge, Marshall McLuhan Hall
Concurrent Session Moderators: Professor Alan Gillis, Editor, Emerald Publishers (UK) Ltd; Les Anderson, Vice President, Business Development, DMS Industrial Construction, Winnipeg, Canada


M08-Impact of Customer Feedback to Improve Clinical Practice Guidelines

  • Becky Skidmore, Medical Research Analyst, Society of Obstetricians and Gynecologists of Canada, Ottawa, Canada
  • Renee Dupuis-Leon, Guidelines Coordinator, Society of Obstetricians and Gynecologists of Canada, Ottawa, Canada
  • Jennifer Blake, Chief Executive Officer, Society of Obstetricians and Gynecologists of Canada, Ottawa, Canada
  • Radha Chari, Division Director, University of Alberta and Director, Maternal-Fetal Assessment Unit, Royal Alexandra Hospital, and
  • R. Douglas Wilson, Professor and Head, Department of Obstetrics & Gynecology, Alberta Health Services, Calgary; University of Calgary, Alberta, Canada

M09-Success Factors for the Implementation of ISO 50001 – Phillip Karcher, Fraunhofer Institute for Production Systems and Design Technology IPK, Division Quality Management, Berlin, Germany

3:50 PM – 4:30 PM
210 Killarney, 217 GS Lounge
Concurrent Session Moderators: Professor Alan Gillis, Editor, Emerald Publishers (UK) Ltd; Professor Rick Edgeman, Aarus University, AU-Herning & Interdisciplinary Center for Organizational Architecture, School of Business & Social Sciences, Aarhus University, Denmark


M10-Factors Affecting Wait Time to Surgery, Mortality and Length of Hospital Stays: A Case Study from the Winnipeg Regional Health Authority

  • Eric Bohm, Center for Healthcare Innovation, and Winnipeg Regional Health Authority, Winnipeg, Manitoba, Canada
  • Lynda Loucks, Concordia Joint Replacement Group, Winnipeg Regional Health Authority, Winnipeg, Manitoba, Canada
  • Kristy Wittmeier, Center For Healthcare Innovation, University of Manitoba and Winnipeg Regional Health Authority, Winnipeg, Manitoba, Canada
  • Lisa M. Lix, Center For Healthcare Innovation, University of Manitoba and Winnipeg Regional Health Authority, Winnipeg, Manitoba, Canada
  • Luis Oppenheimer, Department of Surgery, University of Manitoba and Winnipeg Regional Health Authority, Winnipeg, Manitoba, Canada

M11 – Understanding Food Safety Laws and Quality Management Approaches to Facilitate Global Food Trade

  • Amit M. Kheradia, Owner, talevas Quality Consultant, Kitchener, Ontario, Canada
  • Divya Reddy Director, Sundine Produce Inc., Ontario, Canada
  • Anal Dave, Food Safety Specialist, Guelph, Ontario, Canada
  • Pradeep Balaraju, Food Safety and Quality Assurance, Guelph, Ontario, Canada
6:00PM-8:00PM
Location: Marshall McLuhan Hall
BANQUET RECEPTION [204 Marshall McLuhan Hall] GALA DINNER, Presentation of Best paper Awards, Volunteer Awards, and Entertainment Programs to follow.

Preliminary Program for Tuesday, September 30, 2014

7:00 AM-2:00PM Registration opens [University Center, Second Floor Alcove]
7:00 AM-8:00AM
204 Marshall McLuhan Hall
Continental Breakfast [204 Marshall McLuhan Hall]
8:00 AM – 8:30 AM
210 Killarney
Master of Ceremonies, Chair of Canadian Quality Congress; Program Notes
8:30 AM – 9:30 AM
210 Killarney
Tuesday Morning, September 30, 2014, Opening Keynote Speech by Mr. Arthur Daniels, A Canadian leader in public sector reform and management consultant, Toronto, Ontario, Canada

Title: Putting Citizens First: Achieving Customer Focus and Lean Government

Abstract: Art’s presentation will use many examples of his extensive public service experiences to examine many elements that go into creating a citizen-centered public service for enduring lasting public trust.

9:30 AM– 10:15AM
210 Killarney
CEOs Discussion Panel – Quality and Economy; Moderators: Dr. Jerry Gray, Dean Emeritus, Asper School of Business, University of Manitoba and Chair of the Board, Winnipeg Regional Health Authority; and Dr. Madhav Sinha, President, Canadian Society for Quality, Chair, 6th Canadian Quality Congress

Since quality is gaining more and more top management attention every day in every part of the world in every unimaginable types of businesses, we are highlighting the future of quality management in general in all types of industries including in the non-profit organizations. Panelists will examine how quality improvement is making changes in economy and social responsibility to redefine the bottom line for grater citizen’s good in this fragile economy and make quality a survival issue in tough economic times.

10:15 AM–10:40 AM Coffee Break [204 Marshall McLuhan Hall]
10:40 AM-11:20 AM
210 Killarney, 217 GS Lounge
Concurrent Session Moderators: Amit Kheradia, President, televas Consulting, Guelph, Ontario, Canada; and Professor Jennifer Bowerman, MacEwan University, Edmonton, Alberta, Canada


M12-Building a framework for quality improvement in Alberta Health Services: A Case Study of Edmonton Zone – Dawn Hartfield, Michael Auld, Donna Daniec, Maria Golberg, Susan Silverthorne, Julia Roy, Kerstin Machiocha, and Mareika Purdon, Alberta Health Services, Edmonton, Alberta, Canada

M13-Assessing Indicators of Motivation and Learning among TQM Students in a Ghana Educational Institute – Godson A. Tetteh, Ghana Institute of Management and Public Administration, Business School, Achimota, Accra, Ghana

11:20 AM-12:00 PM
210 Killarney, 217 GS Lounge
Concurrent Session Moderators: Dr. Ganpat Lodha, Director, Geoscientists Canada; and Dan Skwarchuk, Senior Executive Director, Division of Quality and System Performance, Winnipeg Regional Health Authority, Winnipeg, Canada


M14 – Surviving the Road Home: Leaving hospital when suicide is still an option

  • Allison Done, Prairie Mountain Health Crisis Services, Brandon, Manitoba, Canada; and
  • Jodine Szabo, Liaison Nurse, Westman Crisis Service, Brandon, Manitoba, Canada

M15-Building on Digital Applications to Improve Cancer Care Services – Dan Skwarchuk, Senior Executive Director, Division of Quality and System Performance, Winnipeg Regional Health Authority, Winnipeg, Canada; and Rick Guerard, Project Director with Manitoba eHealth, Winnipeg Regional Health Authority, Winnipeg, Manitoba, Canada

12:00PM–1:00 PM
204 Marshall McLuhan Hall
Lunch Break [204 Marshall McLuhan Hall]
1:00PM–2:00PM
210 Killarney
Tuesday Afternoon, September 30, 2014 – Keynote Speech by Dr. Mikel Harry, Co-creator of Six Sigma, a best-selling author and Founder and Chair of the Board, Six Sigma Management Institute, Scottsdale, AZ.

Title: Value Creation Using Six Sigma

Abstract: Senior executives must understand the nature of Six Sigma and activities that are designed to provide quantum change in the organization; not just for financial performance but for a long term value creation.

2:00PM–2:40PM
210 Killarney, 217 GS Lounge
Concurrent Session Moderators: Dr. Ganpat Lodha, Director, Geoscientists Canada; and Dan Skwarchuk, Senior Executive Director, Division of Quality and System Performance, Winnipeg Regional Health Authority, Winnipeg, Canada


M16 – Implementation of Releasing Time to Care Program within Prairie Mountain Health in Manitoba Province, Canada – Val McKelvy, Jocelyn Scheper and Christine Miner, Parkland Mental Health Center, Neepawa, Manitoba, Canada

M17-Tools to support the development of quality culture in a learning organization – Alan Gilles, Editor, Journal on Clinical Governance, Emerald, UK

2:40 PM – 3:10 PM
204 Marshall McLuhan Hall
Coffee Break [204 Marshall McLuhan Hall]
3:10 PM – 3:50 PM
210 Killarney, 217 GS Lounge
M18 – Prevention of Catastrophic Events in Oil & Gas Petrochemical Process Plants and Nuclear and Fossil fuel Steam Plants: A Total Quality Approach – Prasun Tagore, President, SUNRIT Engineering and Consulting Services Inc; Winnipeg, Manitoba, Canada

M19 – Professional Development of Quality Professionals – Roy Ramphal, UNISA – Graduate School of Business Leadership, University of South Africa, Unisa, South Africa

3:50PM–4:30PM
210 Killarney, 217 GS Lounge
M20 – An Innovative Approach to Patient Safety in Hospital Operating Rooms – Lisa Manning, Jill McKenzie, Shelley Ganske, Helen Connelly, Gabor Fischer and Ray Rivera; Pathology Section, Diagnostic Services of Manitoba, Winnipeg, Manitoba, Canada

M21 – M10-Ethics & Compliance in Business, Organizations & Supply Chains – Compliance Control and Business Ethics in Supply Chain, Les R. W. Anderson, Vice President, Business Development and Supply Chain Strategy, DMS Industrial Construction, Winnipeg, MB, Canada

4:30 PM – 4:45 PM Conference Wind Up, Closing ceremonies, Farewell, Announcements.

Rates: Full conference fee: $700.00, Students pay only $100. Register Here.