Welcome to Montreal!
September 20 - 21, 2016
The 8th Canadian Quality Congress
You don’t want to miss it!

2016 Theme

Quality and Innovation: Transforming Culture in Your Organization

Update: The final technical program is now available. Please download it here: English | French

This Year’s Keynote Speakers

renee laflamme

Renée Laflamme

Executive vice-president, Industrielle Alliance

A Lean Improvement process and its impact on cultural and managerial transformation

Industrielle Alliance, 5 years ago, decided to become a lean organization in all its activities. Today, it is recognized as a leader on how to implement a lean culture in service organization.

suzanne blanchet

Suzanne Blanchet

Senior vice-president, Corporate Development Cascades Inc.

The Innovation way: Successes and challenges.

Cascades Inc. is a very dynamic organization that started to implement improvement process with integration of innovation techniques 20 years ago. Find out how they met many significant challenges.

james harrington

Dr. Jim Harrington

Past President of American Society for Quality (ASQ) and International Academy for Quality (IAQ)

From Continuous Improvement to Continuous Innovation

An author of more than 35 books on quality and innovation, Dr Harrington is one of the world-renowned pioneers of quality management.

pierre malenfant

Pierre Malenfant

General Manager, Steris Canada, Beauport (QC)

Winning the Shingo Prize: How the challenge was met by Steris Canada

This is the story of a first recipient of Shingo Prize, a prestigious award in Quebec that recognizes the level of achievement in lean practices.

johanne maletto

Johanne Maletto

General Manager, Quebec Quality Organization (MQQ)

The role of Quebec Quality Association (MQQ) in supporting the improvement practices

You will hear about the key role of the Quebec Quality Association and how it has helped transform the quality culture in Quebec organizations. A very impressive story.

alain ouellette

Alain Ouellette

Executive Director, Automazation, GE Aviation, Bromont, Canada

Winning the Quebec Quality Award is a demanding process, but worth the effort.

See all of our contributing speakers here.

Focus Areas

  • Comparing successes from the manufacturing industry
  • Role of governance and leadership
  • Performance measurement
  • Applying Systems thinking
  • Engaging patients and family members in the healthcare system
  • Using Six Sigma and lean management
  • Knowledge management
  • Quality and innovation in healthcare, governance, education, and service industries.

Join us for 2 days of world-class learning experience

Knowledge building, networking, learning from the world’s best, sharing stories, exchanging ideas, teamwork experiences, continuous improvement, the latest revision of ISO 9000 standards, lean management, six sigma, healthcare quality, educational reform, government quality, social responsibility, customer satisfaction indexes, Kaizen, and much more!

A Big Thank You

Thank you to all sponsors, exhibitors, and participants including the foreign delegates from 14 countries from around the world who attended the 8th Canadian Quality Congress held at the McGill University in Montreal.

A Brand New Collaboration

We are proud to announce the signing of a Memorandum of Agreement with the Mouvement québécois de la qualité and CSQ for mutual cooperation and collaboration opportunities between the two organisations.

A Brand New Journal

A brand new journal has been published, Business Process Management Journal, Vol. 22, No. 5, 2016 (ISSN 1463-7154) by Emerald Publishers (UK) consisting of selected papers from the 7th Canadian Quality Congress that was held last year in Edmonton, University of Alberta, Canada. For a preview and contents, click here.


Congratulations to all 2016 CSQ award winners! Click here for more.

Sponsorship and Exhibitor Opportunities Available

Contact us for details.

Have fun and excitement, meet quality experts, visit exhibits, enjoy international networking opportunities, take a tour of the city of Montreal for its beautiful landmarks, enjoy the gala dinner, entertainment and more!

Canadian Society for Quality


To be the catalyst organization in Canada that invites quality practitioners, organizations, and associations to pool their collective research and knowledge in the relentless pursuit of performance excellence.


To share quality improvement related research and knowledge with practitioners and to strengthen their understanding of quality tools and techniques and the resulting impact on work processes and organizational excellence.

Leadership opportunities and collaborations

There are ample opportunities to join in at the local and province-wide level, in different committees and chapters, for networking with your peers and industry-wide experts in quality and innovation. Contact us for details.

CSQ also collaborates with other Canadian and international associations, societies and organizations to further extend the message of quality improvement principles and practices to build a network of knowledge benefiting quality of life for citizens at-large.

Become a writer for CSQ’s newsletter, blog, and magazine

The goal is to inform members and readers of the key developments and activities taking place in Canada and elsewhere. You will enjoy plenty of marketing opportunities as well via links, logos and advertising spots in our newsletters, magazine and targeted email campaigns. Contact us for details.

Call for Hosting Next Year’s 2017 Congress

If you or your organization would like to take an active part in promoting quality and innovation in Canada, consider hosting the next CQC.