Welcome to Vancouver!

September 24 – 25, 2018
The 10th Canadian Quality Congress
You don’t want to miss it!

2018 Theme

Innovation and Transformation to Embrace Change

in Healthcare, Government, Education, Manufacturing & Service Industries

Join us for 2-days of world-class learning experience in knowledge building, commitment to
quality, continuous quality improvement in healthcare, patient safety innovation, sharing success
stories, team work, lean management & Kaizen, ISO 9000 systems, Six Sigma, government
quality reforms, organisational change and cultural transformation, and much more…

This is an international gathering of the best in the best in quality and innovation theory and practice. Top-notch Scholars, quality experts, management gurus and professionals from 15 countries will be in attendance, including: Canada, the United States, Mexico, China, Germany, Belgium, Turkey, UK, Ghana, Denmark, India,
Poland, Singapore, Australia, Dubai, Saudi Arabia, Kuwait, Hong Kong and others.

Top Notch Keynote Speakers


Norman Bodek

Teacher, consultant, author and publisher.

He founded Productivity Press and is currently President of PCS Press. No one better understands than him the links between the functional areas of the Toyota management system, and the value of Lean, Kaizen in achieving quality and continuous improvement. He has published over 100 Japanese management books in English, and over three decades, up until 2016, Bodek visited Japan 86 times, toured more than 250 plants and taught the best of Japanese management at Portland State University. He is elected to Industry Week’s Manufacturing Hall of Fame.

Topic: The Human Side of Lean Management.


Jayne Pope

RN, FACHE, MBA, has served since 2013, as CEO for Hill Country Memorial (HCM) Healthcare in Fredericksburg, Texas.

HCM is a 2014 Malcolm Baldrige National Quality Award winner. In 2018, the hospital was recognized as a 100 Top Hospital in the US, for the 5th time under Jayne Pope’s leadership. A visionary and strategic leader, she has been recognized by Becker’s Hospital Review for four consecutive years as one of the nation’s 50 rural hospital CEOs to know.

Topic: Sustaining Remarkable Results to be the Best


Emily Padula

RN, MHI, FACHE, is Chief Strategy Officer at Hill Country Memorial Healthcare in Fredericksburg, Texas.

HCM has been a Truven 100 Top Hospital for the last four consecutive years and is one of two healthcare recipients of the 2014 Malcolm Baldrige National Quality Award. Emily has provided leadership for the Baldrige process and the quality department.

Topic: Take it off the Shelf: A Strategic Plan that Works


Dr. Eric Cadesky

MD CM, CCFP FCFP, is the President of Doctors of BC (formerly the British Columbia Medical Association.) and a clinical assistant professor at the University of British Columbia.

He is the founder and staff supervisor of the Narrative Medicine Student Interest Group that teaches UBC students how to write in order to improve their communication and medical art skills and he has published quality improvement success stories in several countries.

Topic: What we talk about when we talk about quality?

More information on keynotes here.

Call for Papers

The deadline to submit the first draft of any of the three formats is March 31, 2018.

The deadline to submit the final version of any of the three formats is April 30, 2018.

Submit your paper or presentation here.

The Technical Program Committee for the 10th Canadian Quality Congress is seeking papers on best practices and case study applications in all aspects of total quality management and business excellence, including but not limited to topics like lean, six-sigma, transformational leadership, change management, performance measurement, organizational excellence and others.

Healthcare quality and innovation topics are particularly welcome as a special feature of this year’s conference.

Selected papers will be published in journals of the Emerald Publishers (UK).

You can submit a paper in any of three formats:

  1. Paper Presentations of success stories, examples and case studies exemplifying the application of TQM theories, tools and techniques in all areas of business and across all sectors (including healthcare, government agencies, and education institutions). The deadline for submitting a paper is March 31, 2018. Click here for more information and guidelines.
  2. PowerPoint format: create your presentation in Microsoft’s PowerPoint slides, with a half-page summary.
  3. Poster Sessions are welcome. The deadline to submit is March 31, 2018.
  4. Sponsors and Exhibitors are needed. You need to make a name for your organization, and sponsoring the 10th CQC is a great way to do it. Sponsorships are available in different categories, from $500 up to $25,000 (CAD). Give us a call at 1-888-286-4473 (toll free) or send us an email at For more information and forms, please go to the sponsors and exhibitors page.

Join us, and help shape the future of the quality profession in Canada!

Join us for 2 days of world-class learning experience

Knowledge building, networking, learning from the world’s best, sharing stories, exchanging ideas, teamwork experiences, continuous improvement, the latest revision of ISO 9000 standards, lean management, six sigma, healthcare quality, educational reform, government quality, social responsibility, customer satisfaction indexes, Kaizen, and much more!

Program Highlights

  • A Grand Opening Ceremony (Monday, September 24, 2018)
  • Welcome messages from dignitaries and special invited guests
  • Keynote speakers (To be confirmed soon)
  • CEO Discussion Panels on Quality Improvement and Innovation Initiatives in Healthcare organizations
  • Over 40+Technical Paper Presentations
  • Pre-and post-conference workshops
  • Conference Gala Banquet and Society’s Awards (Monday, September 24, 2018)
  • Closing ceremonies (Tuesday, September 25, 2018)

Publication of Papers in Journals

Selected papers will be published in special journals published by the Emerald Publishing Group(UK).

Best Paper Award

All papers will be included in a competition for a Best Paper Award and a Highly Commended Paper Award.

Attend the Lean Certification Training

We are offering a Lean Certification Training Program for mangers and facilitators following the Vancouver congress consisting of four (4) separate weeks, (3 days per week) over a six-month period with 100 hours of classroom learning in lean theories, tools and methodologies for participants to become internal consultants and support the implementation of a Lean process in their organisation. Class is limited to only ten (10) students. Contact us for details in advance here.

Sponsorship/Exhibitors Opportunities

If you would like to be a part of this international event, either as a sponsor or an exhibitor, please contact us.

Media and Marketing Sponsors

The CQC provides recognition for media and associations that contribute to the marketing of our events. Associate your brand with CQC and receive prominent exposure in all marketing materials, including brochures, website and delegate kits, and on-site signage.

Take Advantage of Group Discounts and the Early Bird

  • Early Bird: save $50, before August 15.
  • Group of 3 or more: save $200 each.
  • Group of 10 or more: save $250 each.
  • Group of 20 or more: save $300 each.
  • Students pay only $150 (with a valid id.) No deadline.

A Big Thank You

The 9th Canadian Quality Congress in Toronto was a huge success.

A big thank you to all participants, sponsors, and exhibitors, including the foreign delegates from 18 countries from around the world who attended the 9th Canadian Quality Congress held at the University of Toronto.


Congratulations to all 2017 CSQ award winners! Click here for more.

Special issue in Business Process Management Journal

A brand new special issue has been published in Business Process Management Journal, Vol. 23, No. 4, 2017 (ISSN 1463-7154) by Emerald Publishers (UK) consisting of selected papers from the 8th Canadian Quality Congress that was held last year in Montreal, McGill University, Canada. For a preview and contents, click here.

Canadian Society for Quality


To be the catalyst organization in Canada that invites quality practitioners, organizations, and associations to pool their collective research and knowledge in the relentless pursuit of performance excellence.


To share quality improvement related research and knowledge with practitioners and to strengthen their understanding of quality tools and techniques and the resulting impact on work processes and organizational excellence.

Leadership opportunities and collaborations

There are ample opportunities to join in at the local and province-wide level, in different committees and chapters, for networking with your peers and industry-wide experts in quality and innovation. Contact us for details.

CSQ also collaborates with other Canadian and international associations, societies and organizations to further extend the message of quality improvement principles and practices to build a network of knowledge benefiting quality of life for citizens at-large.

Become a writer for CSQ’s newsletter, blog, and magazine

The goal is to inform members and readers of the key developments and activities taking place in Canada and elsewhere. You will enjoy plenty of marketing opportunities as well via links, logos and advertising spots in our newsletters, magazine and targeted email campaigns. Contact us for details.

9th CQC Technical Program

The final technical program for the 9th CQC is available here.