This Year’s Contributing Speakers

  • Identifying Barriers for Near-miss Reporting in Healthcare, Safa Elkhider, MSc Student, and Barbara M. Savage, Senior Lecturer, Department of Operations and Systems Management, Faculty of Business and Law, University of Portsmouth, UK
  • Organizational Planning for Quality Management in the Digital Age, Falk Behmer, Fraunhofer Institute for Production Systems and Design Technology, Berlin, Germany, and Roland Jochem, Professor, Quality Sciences, Technical University of Berlin (TU Berlin), Berlin, Germany
  • Choosing Wisely and Managing Effectively: Utilizing Quality Management Principles in Medical Laboratory Testing, Jacqueline Jarvis, Bernice Melney and Arun Kumar Garg, Medical Biochemistry Division, Department of Laboratory Medicine and Pathology, Fraser Health, Surrey, BC, Canada
  • Solving the Challenges of Applied Competence Management Systems with a Fuzzy Theory Approach, Markus Matuszewski, Marcel Randermann, and Roland Jochem, Technische Universität, Berlin, Mechanical Engineering and Transport Systems, Institute for Machine Tools and Factory Management, Berlin, Germany
  • Accounting and Quality Management: The Accounts Payable function under ISO 9000, Leonardo Sedevich-Fons, Consultant and Researcher in Management Control, Núcleo de Asistencia Profesional, Villa María, Córdoba, Argentina
  • Patient Stories Audio Clips: The Power of Effective Communication, Mike Wheatley, Quality Improvement and Safety Advisor, Nova Scotia Health Authority, Yarmouth Regional Hospital, Yarmouth, Nova Scotia, Canada
  • Student-Run Clinic: Ethical Considerations and Processes for Quality Improvement and Research Initiatives, Fernandez, J., Mnatsakanian, A, and Brannan, G.D. School of Osteopathic Medicine, Campbell University, Buies Creek, North Carolina, USA
  • Enterprise Risk Management in Healthcare Organizations, Hossam Elamir, Quality Physician and Leader of Technical Support Team, Quality & Accreditation Directorate, Ministry of Health, Kuwait
  • Business Process Management: Converging Pathways to Competitive Advantage, Ashish Thomas, Professor, Department of Management, Concordia University of Edmonton, Edmonton, Alberta
    An Outlook on Clinical Microbiology Lab Accreditation in Croatia, Tomislav Mestrovic, Clinical Microbiology and Parasitology Unit, Department of Biomedical Sciences, University Centre Varaždin, University North, Varaždin, Croatia
  • Essential Improvement factors for all Management Levels: Evidences and Justifications, Abdullah Alhaqbani, Department of planning and development, Saudi Arabian Government Services, Riyadh, Saudi Arabia.
  • Quality Assessment of Recruitment Process of Commercial Pilots and its Impact on India’s Aviation Industry, Meera Shanker, Professor and Head, Dept. of Education Management, SNDT Women’s University, Mumbai, India
  • Continuous Quality Improvement in Software Applications through Understanding of Variation, Rohit Mathur, Sr Project Manager, Tech Mahindra, Schaumburg, Illinois, USA
  • Medical Device Regulatory Reforms and Quality Improvement, Kamala Nanjundeshaiah, Principal Consultant, Quality and Regulatory, WIPRO Limited, Winnipeg, Canada
  • The 1000 Miles Journey to Excellence: A Hospital Case Study, Mervat Mansour, Director of Quality, Al Zahra Hospital, Dubai
  • Emergent Themes in Continuous Improvement, Chris Milner, Professor, Portsmouth Business School, University of Portsmouth, UK
  • Quality Assessment of Patient Experience and Preferences: A Case Study, Mark A Assmus, Ryan McLarty, Faculty of Medicine & Dentistry, and Shubha De, Department of Surgery, Division of Urology, University of Alberta, Edmonton, Alberta, Canada
  • Design of a Multi-criteria Decision making Model for Smart Drug Delivery Systems, Hatice Camgöz Akdağ, Professor, Management Engineering, Istanbul Technical University, Istanbul, Turkey
  • Quality Culture 2.0: How Companies can Sustainably Improve their Quality Mindsets and Behavior, Frank Lesmeister, Director, The Boston Consulting Group GmbH, Germany
  • Adopting Capability Maturity Model Integration (CMMI) for Organizational Change, Shanmuga Ramakrishna, Manager, Concentrix Services Pvt Ltd; Bangalore, India
  • Lean Six Sigma Methodology and Drawing the Topography in Healthcare Organizations, Mahmoud Radwan, Consultant and Head of Planning, Royal Commission Health Services, Yanbu, Saudi Arabia
  • Quality Management Ladder: A Systems Analysis of Terminologies and Principles, Jan Myszewski, Professor, Quality Management Department, Kozminski University, Warsaw, Poland
  • Approaches to Risk Identification, Neetu Choudhary, IT Quality Analyst and Consultant, Dubai, UAE
  • Growing Business through Progressive Quality Systems, Alex Forrester, Program Manager; Shelly Frost, Contract Coordinator and Natasha Birsa, Administrator at Strategic Natural Resources Consultants, Prince George, British Columbia, Canada
  • Quality in Publishing Research Papers, Jennifer Bowman, MacEwan University, Department of International Business, Edmonton, Canada, and Editor, Leadership in Health Services, Emerald Publishers (UK) Ltd.
  • Race for Robotic Process Automation, Rajkumar Seetharaman, Associate Director, Concentrix, Bangalore, India, and Cereen Varghese, Senior Director, Concentrix USA
  • Process Improvement in a Radiology Department with Value Stream Mapping and QFD, Hatice Camgöz-Akdağ, Assoc. Professor, Management Engineering Department, Istanbul Technical University, Turkey and Tuğçe Beldek, PhD student, Management Engineering Department, Istanbul Technical University, Turkey
  • Integrated System of Patient Safety, Improvement, Risk Management, Experience and Decision Support (INSPIRED) in Operating Room, Ahmed El-Sheikh, Director of Quality and Patient Safety, Khalid Alzahrani, Deputy Program Director, and Mohamed Sherif Emam, Healthcare Risk Management Specialist, Quality and Patient Safety Department, Security Forces Hospital Program, Makkah, Saudi Arabia
  • Healthcare Solutions: Simplify, Modify, Apply, Mohamed Elfaiomy, Head of Quality Management, and Mahmoud Radwan, Head of Planning Section, Royal commission health services, Saudi Arabia
  • Self–assessment: A Strategic Tool for Organizations for Journey towards Excellence, Sharareh Mirsaeidi Farahani, Senior Expert Health Logistic General Office & Organizational Excellence office, Tehran, Iran, and Sarina Chitsaz, IT Student, Sharif University of Technology, Tehran, Iran

Speaker Ready Room

There will be Speaker Ready Room adjacent to the main lecture theatre. Presenters are asked to submit their power point presentations in advance to The Technical Committee at or at least one hour before the start of their scheduled day of presentation to their individual Session Manager in the Speaker Ready Room. Detailed information will be sent out to confirmed speakers.

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