Last Year’s Contributing Speakers

  1. Johanne Maletto, General Manager, MQQ – Quebec Quality Organization
  2. Improvement process using lean management at Industrielle Alliance, Éric Bellavance, Senior Consultant, Continuous Improvement, Industrielle Alliance
  3. The key steps in transforming organizational culture, Michel Bouvette, Consultant and expert on organizational transformation
  4. Why integration of continuous improvement with lean and innovation is so important, Jean-Claude Savard, Président, J. C. Savard Consultants and Académician, International Academy for Quality (IAQ)
  5. New tools and practices of innovation, Patrick Choquette, Business Consultant, BDC
  6. Best practices and the continuous improvement network of organisations, Michel Labrecque, Président, Continuous Improvement Network
  7. The ancient roots of lean management, Patrice Ouellet, Président, Coaching Nouvel Angle
  8. Hoshin Planning : Méthodologie de déploiement de l’amélioration continue, Gilles St-Jean, Directeur des opérations, Glatfelter Gatineau
  9. Comment intégrer les pratiques Lean à la gestion des technologies de l’information, Yvan Bolduc, Vice-président opérations, Axon Intégration et développement
  10. A Collaborative Approach to Managing Diabetics in Long Term Care, Candace Chartier, Chief Executive Officer, Ontario Long Term Care and Andrew Steele, MD, Chief Medical Director, Central Health LHIN, Ontario, Canada
  11. Patient-centered Medication Management: A Proposed Model, Jane Prestie, Quality Consultant, Alberta Health Services, Calgary, Alberta, Canada
  12. Perspectives of Effective Medication Reconciliation to Ensure Medication Safety, Safia Ramzan, Master’s student, and Dr. Carol Ewashen, Nursing Faculty, University of Calgary, Alberta, Canada
  13. Collaboration across the Continuum Care to Improve Patient Flow: A Case Study, Gail Aguillon, Director Adult Rehabilitation, Michelle Wallace, Patient Care Manager, and Mareika Purdon, Supervisor Transition Services, Glenrose Rehabilitation Hospital, Edmonton, Alberta, Canada
  14. Improving software quality using six sigma DMAIC based approach: A case study, Racha Karout, Post Graduate student and Anjali Awasthi, Associate Professor, Concordia University, Montreal, Quebec, Canada
  15. The Way Ahead: An Overview of Performance Measurement in the City of Edmonton, Canada; Kel Wang, Corporate Performance Measurement Coordinator, and Jennifer Jennax, Financial Services and Utilities, City of Edmonton, Edmonton, Alberta, Canada
  16. Patient Safety Culture Assessment using a Survey Technique, Ahmed M. Elsheikh, Quality and patient Safety Director, and Muhammed Eltawansi, Patient Safety Specialist, Security Forces Hospital, Makkah, Saudi Arabia
  17. Implementing Kaizen in Healthcare: A Case Study, Ahmed M. Elsheikh, Quality and Patient Safety Director, and Nahla Ismael, Quality Improvement Specialist, Security Forces Hospital, Makkah, Saudi Arabia
  18. Bridging the Gap between Theory and Practice in Healthcare, Ahmed M. Elsheikh, Director of Quality and Patient Safety; Mohamed S. Emam, Healthcare Risk Management Specialist, and Sultana A. Alshareef; Clinical Review Specialist, QPS Department, SFHPM, Saudi Arabia
  19. Improving Patient Safety: The Role of Risk Assessment, Mohamed Elfaiomy, Head, Quality section, Royal Commission Yanbu Health Services Program, Saudi Arabia
  20. Evaluation of Quality Metrics of Smart phones: Findings and Recommendations; Brian Palmquist, Director of Quality, Ledcor Construction Limited, Vancouver, British Columbia Canada
  21. Path to Organisational Excellence and Culture Transformation, Sumeet Kumar, Natalie Lepine and Micheline Demers, Kumar Friends Inc.
  22. A New Process Design with Lean Application in Healthcare: A Case Study, Hatice Camgöz-Akdağ, Esra Çalışkan, and Sirel Toma, Istanbul Technical University, Faculty of Management, Department of Management Engineering, Istanbul, Turkey
  23. Six Sigma Model of Transfer of Development Capability, Jan M. Myszewski, Professor, Department of Quality Management, Kozminski University, Warsaw, Poland
  24. Improving Specimen Delivery time from the Operating Room to Histology, Jessica Gerritsen, Quality & Improvement Specialist, Brockville General Hospital, Brockville, Ontario, Canada
  25. Development of a model from the viewpoint of consumers’ changing culture, Odette Lobato Calleros, Universidad Iberoamericana-Mexico City, Department of Engineering, Prolongación Paseo de la Reforma, Lomas de Santa Fe, Distrito Federal, México.
  26. Conceptualizing Better Policy-making with Quality Tools, Raza Ullah, Department of Management Sciences, Islamia College, Peshawar, Pakistan
  27. Quality in the Higher Education System: Use of Lean Six Sigma, Godson Teeteh, Ghana Institute of Management and Public Administration, Ghana
  28. Service Touch Points that Drive Customer Experience, Ashish Thomas, Chair, Department of Management, Concordia University of Edmonton, Alberta, Canada

Speaker Ready Room

There will be Speaker Ready Room adjacent to the main lecture theatre. Presenters are asked to submit their power point presentations in advance to The Technical Committee at or at least one hour before the start of their scheduled day of presentation to their individual Session Manager in the Speaker Ready Room. Detailed information will be sent out to confirmed speakers.

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