This Year’s Contributing Speakers

  1. Identifying Barriers for Near-miss Reporting in Healthcare, Safa Elkhider, MSc Student,
    and Barbara M Savage, Senior Lecturer, Department of Operations and Systems
    Management, Faculty of Business and Law, University of Portsmouth, UK
  2. Continuous Quality Improvement in Software Applications through Understanding of
    , Rohit Mathur, Sr Project Manager, Tech Mahindra, Schaumburg, Illinois, USA
  3. Race for Robotic Process Automation, Rajkumar Seetharaman, Associate Director,
    Concentrix, Bangalored, India, and Cereen Varghese, Senior Director, Concentrix USA
  4. Organizational Planning for Quality Management in the Digital Age, Falk Behmer,
    Fraunhofer Institute for Production Systems and Design Technology, Berlin, Germany,
    and Roland Jochem, Professor, Quality Sciences, Technical University of Berlin (TU
    Berlin), Berlin, Germany
  5. Business Process Management: Converging Pathways to Competitive Advantage, Asish
    Thomas, Professor, Department of Management, Concordia University of Edmonton,
    Edmonton, Alberta
  6. Solving the Challenges of Applied Competence Management Systems with a Fuzzy
    Theory Approach
    , Marcus Matuszewski, Marcel Randermann, and Roland Jochem,
    Technische Universität, Berlin, Mechanical Engineering and Transport Systems, Institute
    for Machine Tools and Factory Management, Berlin, Germany
  7. Accounting and Quality Management: The Accounts Payable function under ISO 9000,
    Leonardo Sedevich-Fons, Consultant and Researcher in Management Control, Núcleo de
    Asistencia Profesional, Villa María, Córdoba, Argentina
  8. Quality Culture 2.0: How Companies can Sustainably Improve their Quality Mindsets
    and Behavior
    , Frank Lesmeister, Director, The Boston Consulting Group GmbH,
  9. Student-Run Clinic: Ethical Considerations and Processes for Quality Improvement and
    Research Initiatives
    , Fernandez, J., Mnatsakanian, A, and Brannan, G.D. School of
    Osteopathic Medicine, Campbell University, Buies Creek, North Carolina, USA
  10. Choosing Wisely and Managing Effectively: Utilizing Quality Management Principles in
    Medical Laboratory Testing
    , Jacqueline Jarvis, Bernice Melney and Arun Kumar Garg,
    Medical Biochemistry Division, Department of Laboratory Medicine and Pathology,
    Fraser Health, Surrey, BC, Canada
  11. Quality Management Ladder: A Systems Analysis of Terminologies and Principles, Jan
    Myszewski, Professor, Quality Management Department, Kozminski University,
    Warsaw, Poland
  12. Approaches to Risk Identification, Neetu Choudhary, IT Quality Analyst and Consultant,
    Dubai, UAE
  13. Quality Assessment of Patient Experience and Preferences: A Case Study, Mark A
    Assmus, Ryan McLarty, Faculty of Medicine & Dentistry, and Shubha De, Department
    of Surgery, Division of Urology, University of Alberta, Edmonton, Alberta, Canada
  14. Medical Device Regulatory Reforms and Quality Improvement, Kamala Nanjundeshaiah,
    Principal Consultant, Quality and Regulatory, WIPRO Limited, Winnipeg, Canada
  15. Quality Assessment of Recruitment Process of Commercial Pilots and its Impact on
    India’s Aviation Industry
    , Meera Shanker, Professor and Head, Dept. of Education
    Management, SNDT Women’s University, Mumbai, India
  16. Essential Improvement factors for all Management Levels: Evidences and Justifications,
    Abdullah Alhaqbani, Department of planning and development, Saudi Arabian
    government service, Riyadh, Saudi Arabia.
  17. Patient Stories Audio Clips: The Power of Effective Communication, Mike Wheatley,
    Quality Improvement and Safety Advisor, Nova Scotia Health Authority, Yarmouth
    Regional Hospital, Yarmouth, Nova Scotia, Canada
  18. Emergent Themes in Continuous Improvement, Chris Milner, Professor, Portsmouth
    Business School, University of Portsmouth, UK
  19. An Outlook in Clinical Microbiology Lab Accreditation in Croatia, Tomislav Mestrovic,
    Clinical Microbiology and Parasitology Unit, Department of Biomedical Sciences,
    University Centre Varaždin, University North, Varaždin, Croatia
  20. Lean Six Sigma Methodology and Drawing the Topography in Healthcare Organisations,
    Mahmoud Radwan, Consultant and Head of Planning, Royal Commission Health
    Services, Yanbu, Saudi Arabia
  21. Process Improvement in a Radiology Department with Value Stream Mapping and QFD,
    Hatice Camgöz-Akdag, Assoc. Professor, Management Engineering Department, Istanbul
    Technical University, Turkey and Tugçe Beldek, PhD student, Management Engineering
    Department, Istanbul Technical University, Turkey
  22. Adopting Capability Maturity Model Integration (CMMI) for Organizational Change,
    Shanmuga Ramakrishna, Manager, Concentrix Services Pvt Ltd; Bangalore, India
  23. Healthcare Solutions: Simplify, Modify, Apply, Mohamed Elfaiomy, Head of Quality
    Management, Royal Commission Health Services, Saudi Arabia, and Mahmoud Radwan,
    Head of Planning Section, Royal commission health services, Saudi Arabia
  24. Design of a Multi-criteria Decision making Model for Smart Drug Delivery Systems,
    Hatice Camgöz Akdag, Professor, Management Engineering, Istanbul Technical
  25. Quality in Publishing Research Papers, Jennifer Bowman, MacEwan University,
    Department of International Business, Edmonton, Canada, and Editor, Leadership in
    Health Services, Emerald Publishers (UK) Ltd.
  26. Enterprise Risk Management in Healthcare Organizations, Hossam Elamir, Quality
    Physician and Leader of Technical Support Team, Quality & Accreditation Directorate,
    Ministry of Health, Kuwait
  27. Role of Knowledge Management in Building a Culture of Business Excellence in the
    $100 Billion Conglomerate
    , the Tata Group, Devraj Chattaraj, Senior Consultant, Tata
    Business Excellence Group, Mumbai, India
  28. Integrated System of Patient Safety, Improvement, Risk Management, Experience and
    Decision Support (INSPIRED) in Operating Room
    , Ahmed El-Sheikh, Director of
    Quality and Patient Safety, Security Forces Hospital Program, Makkah, Saudi Arabia;
    and Khalid Alzahrani, Deputy Program Director, Security Forces Hospital Program,
    Department of Hospital Management, and Mohamed Sherif Emam, Healthcare Risk
    Management Specialist, Quality and Patient Safety Department, Security Forces Hospital
    Program, Makkah, Saudi Arabia
  29. The 1000 Miles Journey to Excellence: A Hospital Case Study, Mervat Mansour,
    Director of Quality, Al Zahra Hospital, Dubai, United Arab Emirates
  30. Self-assessment: A Strategic tool for Organizations for Journey towards Excellence,
    Sharareh Mirsaeidi Farahani, Senior Expert of Index Group & Excellence Committee,
    Social Security Organization, Health Logistic General Office & Organizational
    Excellence office, Tehran, Iran, and Sarina Chitsaz, IT Student, Sharif University of
    Technology, Tehran, Iran

Speaker Ready Room

There will be Speaker Ready Room adjacent to the main lecture theatre. Presenters are asked to submit their power point presentations in advance to The Technical Committee at or at least one hour before the start of their scheduled day of presentation to their individual Session Manager in the Speaker Ready Room. Detailed information will be sent out to confirmed speakers.

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