This Year’s Contributing Speakers

  1. Auditing for Quality in Higher Education, Karen Belfer, Executive Director, Ontario Quality Assurance Service, Canada
  2. Excellence Models for Complex Management Systems, Rick Edgeman, Professor of Management & Shingo Institute Research Director, Management Department Jon M. Huntsman School of Business, Utah State University, USA.
  3. Lean Management in Health Care: A Model Development through Inductive Research, Pierre-Luc Fournier, Ph. D. candidate, HEC Montréal, and Marie-Hélène Jobin, Professor, HEC Montréal, Canada
  4. Agile Methodologies in Software Development and ISO 9001, Rick Hill, TL 9000 Program Manager, NQA (National Quality Assurance), Acton, MA, USA
  5. Green Hospitals: Indicators and the Results of a Process Mapping Study, Hatice Camgöz-Akdag, Associate Professor, Management Engineering, Faculty of Management, Istanbul Technical University, Istanbul, Turkey; Gökhan Aldemir, Research Assistant, Management Engineering, Faculty of Management, Istanbul Technical University, Istanbul, Turkey and Tugçe Beldek, Research Assistant, Management Engineering, Faculty of Management, Istanbul Technical University, Istanbul, Turkey
  6. Designing a Path to Quality – Enduring Ways in the Age of Immediacy, Brian Palmquist, President, Quality-by-Design Software Ltd; Vancouver, BC, Canada
  7. Zero Defect, Zero Effect: India’s Roadmap to Global Competitiveness, Aishvarya Raj, Quality Council of India, New Delhi, India and Mohit Singh, Quality Council of India, New Delhi, India
  8. Quality Assessment Methods for New Launch of Products, Naheed Sayeed-Desta and Ajay Pazhayattil, Apotex Inc, Toronto, Ontario, Canada
  9. Integrating Business Excellence and ISO Management Systems, Zillay A. Nawab, President, Hashtag Consulting Solutions Inc; Canada
  10. Quantitative Methods to Reduce Waiting times in Hospitals, Michael Carter, Professor of Engineering, University of Toronto, Ontario, Canada
  11. Using design thinking to support a value-based leadership for Quality-Part I, Kristen Snyder, Professor Quality Management, Ingela Bäckström, Associate Professor Quality Management, and Pernilla Ingelsson, Assistant Professor Quality Management, Mid Sweden University, Sweden.
  12. Strategic Quality Management and Corporate Social Responsibility, Talal Alsaif, University of Hail, Hail City, Kingdome of Saudi Arabia., Barbara M Savage, Senior Lecturer, Deborah M. Reed, Principal Lecturer, Department of Operations and Systems Management, Portsmouth Business School, University of Portsmouth, Portsmouth, UK.
  13. How does Kata Approach fit into a Lean Six Sigma Program? Petra Hillebrand and Sara LeBel, Business Process Analyst, Algorithme Pharma, Montreal, Canada
  14. Why integration of continuous improvement with lean and innovation is so important, Jean-Claude Savard, Président, J. C. Savard Consultants, Montreal, Quebec, Canada
  15. Business Process Management: Why and How? Scott Armstrong, Interfacing Inc, Montreal, Quebec, Canada
  16. Integration of Quality Tools and Strategies for Lean Operations, Ashish Thomas, Professor, Concordia University of Edmonton, Alberta, Canada
  17. Organizational Citizenship Behavior in Relation to Employees’ Retention and Quality, Meera Shanker, SNDT Women’s University, India
  18. Sustainable improvement in Schools at class level, Jan Myszewski, Professor of Management, Kozminski University, Warsaw, Poland
  19. Linking Strategic Management Accounting and Quality Management Systems, Leonardo Sedevich-Fons, Consultant and researcher in Management Control, Núcleo de Asistencia Profesional, Management Control Department, Villa María, Córdoba, Argentina
  20. Quality Assessment Methods for Index of Community Sustainability, Odette Lobato-Calleros, Professor, Universidad Iberoamericana-Ciudad de México, Departamento de Ingenierías. Prolongación Paseo de la Reforma, México, Karla Fabila, PhD Student, Universidad Iberoamericana-Ciudad de México; and Pamela Shaw, Research Director, Mount Arrowsmith Biosphere Region Research Institute. Vancouver Island University, BC, Canada
  21. Using design thinking to support a value-based leadership for Quality-Part II, Ingela Backstrom, Associate Professor of Quality Technology and Management and Pernilla Ingelsson, Assistant Professor, Mid Sweden University, Sweden
  22. Healthcare Lean Kaizen: More Innovation, Less Waste, Ahmed M. ElSheikh, Quality and Patient Safety Director, Security Forces Hospital Makkahm, Saudi Arabia
  23. Using Lean Tools to Identify Patient Waiting Time, Luciana Lot, Registered Nurse, Liver Transplantation Service, Medical School of University of Campinas, Research Group for Innovation and Healthcare Management (GIGS), Brazil, Alice Sarantopoulos, PhD Candidate, Medical School of University of Campinas, Brazil, Gabriela Salim Spagnol, Nurse, University of Campinas, Brazil., llka de Fátima Santana Ferreira Boin, Professor of Medicine at University of Campinas, Brazil
  24. Improving Patient Flow Through Applying Lean Concepts to Emergency Department, Hossam Elamir, Quality & Accreditation Directorate, MOH, Kuwait
  25. Continuous Improvement in Industrial Alliance, Olga Makoyeva, Consultant, Continuous Improvement, Industrial Alliance Insurance and Financial Services Inc. Toronto, Ontario, Canada
  26. A Patient-centered Approach to Appropriate Healthcare: What are You Waiting for? Michelle Alexander, Manager, and Marcel Billard, Clinical Lead, Central Intake Division, Regional Surgical Services, Eastern Health, Newfoundland, Canada
  27. Establishing a Quality Management Framework: Case Study from a Canadian Province of Alberta, Dawn S. Hartfield Medical Director, Donna Daniec Executive Director, Malanie Greenaway, Manager, Janine Cousineau, Executive Assistant and Christine Tamm, Integrated Quality Management Edmonton Zone, Alberta Health Services, University of Alberta, Alberta Health Services, Edmonton, Alberta, Canada
  28. Using Six Sigma to Achieve Sustainable Manufacturing, Min Zhang, Project Manager, Axis Lighting, Montreal, Canada and Anjali Awasthi, Associate Professor, Concordia University, Montreal, Canada
  29. Best Practices and Organizational Success: Challenges in using Surveys and Quantitative Analysis, Dave Scholz, Executive Vice President and Nicolas Petit, Sales Representative, Leger 360, Montreal, Quebec, Canada

Speaker Ready Room

There will be Speaker Ready Room adjacent to the main lecture theatre. Presenters are asked to submit their power point presentations in advance to The Technical Committee at csq@shaw.ca or at least one hour before the start of their scheduled day of presentation to their individual Session Manager in the Speaker Ready Room. Detailed information will be sent out to confirmed speakers.

Questions and comments? Contact at: csq@shaw.ca

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