All submissions should be emailed to: csq@shaw.ca

Draft papers must be submitted by February 29th, 2012 and the final manuscript is due no later than March 31st, 2012.

Submissions are invited on the following topics:

• Quality systems applicable to government organizations
• Quality management applicable to educational systems
• Quality in health care organisations
• Quality assessment methods
• Quality systems thinking
• Leadership and innovation topics in service delivery
• Knowledge management, quality management vs. innovation
• Quality in human development areas
• Intellectual capital as future wealth of a nation
• Performance measurement and quality audit
• Understanding business excellence
• Method of self-assessment, quality auditing
• Quality in software
• Quality improvement examples in aerospace and pharmaceutical industries
• Benchmarking, local versus global perspectives
• Corporate social responsibility
• Role of standards in quality improvement
• ISO 9000 and ISO 14000 standards

For further information, please see the 2012 2012 Manuscript Submission Guide

For a sample of how the typed paper should look like, see CQC-2009 Paper.

For further information regarding paper selection by the CQC Technical Review Committee, see 2012 CQC Paper Review Process & Criteria.

If your paper is selected for presentation at the conference, kindly follow the Guidelines for All Speakers.

For a sample of the Power Point Template you may Download:

For more information, send an Email to csq@shaw.ca or call us at Toll-Free (US and Canada): +1 (888) 286-4473

FURTHER INFORMATION:

Only one Presentation per Author Allowed
Only one speaker per presentation is allowed, unless permission has been granted by the Technical Committee. The Technical Review Committee looks for any available feedback by the presenter from their past presentation skills from past conferences and may use the references to confirm the presenter’s ability to deliver the presentation.

Presentation Format

• All papers must be submitted in Word 2003 or a more recent format
• Lecture sessions – primarily information transfer with only a few questions
• Interactive/participative sessions – discussion of options with only a few introductory comments
  Paper Presentation Process
• Draft papers must be submitted by the deadline specified.
• A confirmation letter will be emailed upon receipt of the draft paper.
• A blind review of the draft papers will be conducted by the members of the Technical Committee using the established rating criteria. Particular attention will be given to those submissions that present the results of continuous improvement based on sound systematic process.
• The selection team reserves the rights to limit multiple speaker selection from the same company or organization in order to achieve a program balance in favour of the theme of the Congress.
• Sessions will normally be for 45 minutes in length unless otherwise pre-advised by the session moderator in-charge. Speakers may not have entire session time to themselves. Time for questions and answers will be normally for five minutes.
• Each session will have a session moderator, all moderators will report to the chairperson of the Technical Program Committee. The session moderators will be responsible for introducing the speakers and ensuring their compliance with the Congress guidelines and time schedules.
• After approval of acceptance of a paper, no further revisions will be accepted.
• Presentation will be given in Power Point format. Power point presentations should be sent by the lead author at the same time as final paper. The actual diskettes or CD-ROM will be made available to attendees and volunteers on the spot in the presentation theatre at about half an hour before the scheduled time of the speech.
• All power point documents must have prior approval from the Session Moderator or the Technical Program Committee Chair.

All authors whose names appear on the published final papers list will be required to sign a license agreement that allows Canadian Society for Quality to:

• Include their papers in the Congress Proceedings
• Sell their papers as single reprints
• Include their papers in other journals and publications
• Give permission to others wishing to reprints the text

The signing of the copyright license agreement is not mandatory. But, you can opt out by emailing the congress Technical Committee chair at email csq@shaw.ca If you have any questions, please contact us by email at: csq@shaw.ca

Congress Policy
The Canadian Society for Quality (CSQ), a non-profit organization based in Winnipeg, Manitoba, Canada, is organizing the 4th Canadian Quality Congress, hereby referred to as “The Congress” or “CQC”. The Congress admits attendees of any race, color, and national or ethnic origin to all the rights, privileges, programs and activities generally accorded or made available to its attendees and does not discriminate in administration of its educational policies, admission policies, or in any of the Congress administered programs.

The Congress prohibits tape recording of any session, the use of our logo, copying information from either our website, or from presentations posted in the website without expressed written permission in writing.

The Congress reserves the right to rearrange speakers, workshops, change program contents or schedules and is not responsible for any typographical errors. Any lecture or presentation session may be cancelled or instructor or presenter may be changed or dropped off at the discretion of the Organizing Committee.

Obtaining Visa to Travel to Canada
The Congress cannot assume responsibility for obtaining government Visa to enter or leave Canada, or be held responsible for penalties or losses arising from cancelled travel plans, tickets, and/or any other types of arrangements, or for loss of any articles during the Congress, the exhibits, or any associated programs.

We also reserve the right to substitute the sponsorship items in the package deals with other items if the item(s) become unavailable.

Copyright and Disclaimer Notice
The conference proceedings or taped recordings are properties of the Canadian Society for Quality (CSQ). Duplication of any of its product and its contents in print or in digital form for the purpose of sharing with others is prohibited without expressed written permission from the Society.

In no event will CSQ or its suppliers be held liable for any consequential or incidental damages to attendee/delegate’s hardware or other software resulting from the installation and/or use of this product. No part of the product navigation and “Help” files may be reproduced or used without written permission from CSQ.