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4th Canadian Quality Congress
Carleton University,
Ottawa, Ontario, Canada
June 27-29, 2012

Contributory Papers

China

1

Quality-based performance improvement

Singapore

1

Case Examples of Quality Improvement in Farming Industries

Canada

1

Appreciating Excellence: Strength for Change

Germany

1

A Meta-Model for Sustainable Business Excellence: An Implementation Roadmap

India

1

Quality in Education

Canada

6

A New Approach to Risk-Based Auditing
Understanding Food Safety Modernization Act and the Role of Quality Practitioners in the Management of Food Safety Systems
Continuous Motivation
Time to Care: A Patient Centered Quality Improvement
Medical Device Software – Challenging Aspects of Compliance
Healthcare Quality and Deming’s Management Philosophy

Malaysia

1

Relationships of TQM, Role Conflicts and Role Ambiguity

Mexico

1

The Mexican User Satisfaction Index for Social Programs

Argentina

1

Quality Cost in Healthcare Organizations: A model based on ISO 9000

Pakistan

1

Student Satisfaction with Services in Private Pakistani Universities: The Impact of Leadership

Turkey

1

QFD Application Using SERVQUAL for Private Hospitals: A Case Study

UK

1

Leadership in Quality

Poland

1

An Improvement Story by 5 Whys

Canada

8

An Enterprise Approach to Lean Implementation in the Government of Saskatchewan
Organizational Excellence Framework
Six Sigma and SharePoint: An Innovation within the Government of Alberta
Collaboration Mapping :A Process Mapping Innovation that Combines the Best of RACI with Swim-Lane Maps
Just Imagine The World of Quality in 2030
Capital Project Division’s Journey to Excellence
Enhancing Public Sector Competitiveness: The Case of Productivity Alberta
Improving Off-Ice Business Performance of a Professional Hockey Club: The Case Study of the Ottawa Senators

UK

1

TQM in Healthcare

USA

6

Path to Excellence
Decision Making in Government Organizations
Winning the Malcolm Quality Award
Bringing Change and Innovation in Government
21st Century Leadership
Improvements considering Values and beliefs
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