PRELIMINARY TECHNICAL PROGRAM

The Fourth Canadian Quality Congress
Carleton University, Ottawa, Ontario, Canada – June 27-29, 2012

Wednesday, June 27, 2012

7:00 am – 5:00 pm Lobby	REGISTRATION / Continental Breakfast
8:00 am – 8:15 am Main Plenary Room	Master of Ceremonies, Welcome speeches by the Chair, Canadian Quality Congress; President, Canadian Society for Quality; Mayor, City of Ottawa, President, Carleton University, Federal Govt. Minister, Invited Guests and Dignitaries; Program highlights
8:15 am – 9:00 am	Morning Keynote Speaker 1: Dr. Jim Harrington, President, Harrington Institute and Past President, American Society for Quality (ASQ) and International Academy for Quality (IAQ); Topic: Streamlined Process Improvement: A Methodical Way
9:00 am – 9:45am	Morning Keynote Speaker 2: David McClaskey, President, Pal’s Business Excellence Institute, Kingsport, Tennessee, USA – Topic: Decision making in Government organizations
9:45am-10:00am	COFFEE BREAK
10:00 am – 10:40 am	CEO Discussion Panel: Quality in Public Sectors, Moderators: Dan Corbett and Dr. Madhav Sinha [Panelists: Keynote Speakers + Questions from the audience]
Parallel contributory sessions begin (40 min. each including 5 min Q & A) Session Moderators: TBA
10:40 am – 11:20 am [Room names TBA]	Robert M. Gerst, Converge Consulting Group, Calgary, Alberta, Canada – Decline of Health Services: A Look at the Province of Alberta in Canada Subhash Puri, International Consultant, Standards-Quality Management Group, Ottawa, Ontario, Canada- Continuous Motivation: A Personal Model. Denis J. Devos, Devos Associates Inc; Advisors to Industry London, Ontario, Canada – A New Approach to Risk-Based Auditing.
11:20 am – 12:00 pm [Room names TBA]	Patrick Choquette, Savard Consulting, Montreal, Canada – Integrating Improvement practices with innovation practices. Hatice Camgöz-Akdag, Mehves Taram, Subash Lonial and Alim Yatkin; Faculty of Economics and Administrative Sciences, Kadir Has University, Istanbul, Turkey; Department of Health Management, Marmara University, Istanbul, Turkey, Department of Marketing, University of Louisville, Kentucky, USA, and Fatih University Hospital, Istanbul, Turkey – QFD Application using SERVQUAL for Private Hospitals: A Case Study Jan M. Myszewski, Professor of Management, Kozminski University, Warsaw, Poland – On Improvement Story by 5 Whys.
12:00 pm-12:45pm	LUNCH BREAK
12:45pm -1:30 pm	Afternoon keynote Speaker No. 1 – Nancy Pratt, Senior Vice President, Sharp Healthcare, San Diego, California – Topic: Quality Improvement Journey at Sharp Healthcare.
1:30 pm-2:15pm	Afternoon keynote Speaker No. 2 – Ron Higgins, President, Wren Group Consulting, Ottawa, Ontario, Canada -Topic: Improving off-ice Business Performance of a Professional Hockey Club.
Parallel contributory sessions begin (40 min. each) Session Moderators: TBA
2:15 pm – 2:55 pm [Room names TBA]	Seema Arif, Head of Department of Psychology, Faculty of Arts & Social Sciences, University of Central Punjab; Lahore, Pakistan and Maryam Ilyas, Lecturer, College of Statistical and Actuarial Sciences, University of the Punjab; Lahore, Pakistan – Student Satisfaction with Services in Private Universities of Pakistan – The Impact of Leadership. Cheryl Brunoro-Kadash, Faculty, College of Nursing, University of Saskatchewan, Canada; and Nick Kadash, Clinical Registered Nurse, Royal University Hospital, Saskatoon, Saskatchewan, Canada – Time to Care: A Patient-Centered Quality Improvement. January Luczak, Director, Quality Assurance, Younes Sleep Technologies Ltd; Winnipeg, MB, Canada – Challenging Aspects of Compliance in Medical Device Software.
2:55 pm – 3:10 pm	COFFEE BREAK
3:10 pm – 3:50 pm [Room names TBA]	Dan Corbett, Director, Organizational Excellence Specialists, Kingston, Ontario, Canada – Appreciating Excellence: Strength for Change. Motaz Fathi El-Feky, Associate Dean, Productivity and Quality Institute, Arab Academy for Science, Technology and Maritime Transport, Boulkly, Alexandria, Egypt; and Heba Wagih El Mehelmi, Lecturer, College of Management and Technology, Arab Academy for Science, Technology and Maritime Transport, Boulkly, Alexandria, Egypt – An investigation into the integration of QFD and ISO 9001 in Egyptian manufacturing organizations. John Terninko, President, Responsible Management, LLC; Nottingham, NH; USA – Powerful Solution Concepts Generated by Integrating Powerful Strategies.
3:50 pm – 4:30 pm [Room names TBA]	Amit Kheradia and Keith Warriner, Post-graduate student and Professor respectively, at the Department of Food Science, University of Guelph, Ontario, Canada – Understanding Food Safety Modernization Act and the Role of Quality Practitioners in the Management of Food Safety and Quality System. Sue Finley, Technical Leader, Anatomic Pathology Laboratory, Providence Health Care, Vancouver B.C; Canada – Lean and Green Laboratory. Dawn Ringrose, Fellow Certified Management Consultant, Organizational Excellence Specialists, Edmonton, Alberta, Canada – Organizational Excellence Framework.

Thursday, June 28, 2012

7:00 am – 5:00 pm Lobby	REGISTRATION / Continental Breakfast
8:00 am – 8:15 am Main Plenary Room	Master of Ceremonies, Technical Program Committee Chair, Canadian Society for Quality announcements; Invited Guests and Dignitaries.
8:15 am – 9:00 am	Morning Keynote Speaker 1: Deborah Hopen, Past President, ASQ; President, Deborah Hopen & Associates, Washington, WA, USA; Topic: 21st Century Leadership.
9:00 am – 9:45am	Morning keynote Speaker 2: Ken Miller, Founder, Change and Innovation Agency, Kansas City, MO, USA; Topic: Bringing Change and Innovation in Government.
9:45am-10:00am	COFFEE BREAK
10:00 am – 10:40 am	CEO Discussion Panel: Healthcare Quality – Moderators: Dawn Ringrose and Robert Gerst [Panelists: Keynote speakers + Questions from the audience]
Parallel contributory sessions begin (40 min. each including 5 min Q & A) Session Moderators: TBA
10:40 am – 11:20 am [Room names TBA]	Leonardo Sedevich Fons, Consultant in Accounting and Management, Argentina -Quality Cost in Healthcare Organizations: A model based on ISO 9000. Seyed Amir Bolboli, Postgraduate Student, Department of Safety Engineering, University of Wuppertal, Wuppertal, Germany; and Markus Reiche, Founding President, Quality Experts Consulting, Germany – A Meta-Model for Sustainable Business Excellence: The Implementation Roadmap. Odette Lobato, Humberto Rivera, Hugo Serrato, Elena Gómez, and Paola Cervantes; Universidad Iberoamericana – Ciudad de México, Mexico – The Mexican User Satisfaction Index for Social Programs: A Pilot Program for Infrastructural Development.
11:20 am – 12:00 pm [Room names TBA]	Jean-Claude Savard, Savard Consulting, Montreal, Canada – Lean Practices for Service organizations. Dan Corbett, Partner, Organizational Excellence Specialists, Kingston, Ontario, Canada and Dawn Ringrose, Partner, Organizational Excellence Specialists, Edmonton, Alberta, Canada – Just Imagine the World of Quality in 2030. Carmien Owen, Principal, Collaboration Consulting Inc; Edmonton, Alberta, Canada – Collaboration Mapping: A Process Mapping Innovation
12:00 pm-12:45pm	LUNCH BREAK
12:45pm -1:30 pm	Afternoon Keynote Speaker 1 – Diane Dalgleish, Assistant Deputy Minister, Capital Projects Division, Alberta Infrastructure, Edmonton, Alberta – Topic: Alberta Provincial Government Journey to Excellence in Infrastructure Development.
1:30 pm-2:15pm	Afternoon Keynote Speaker 2 – Lori Schmidt, CEO, Productivity Alberta, Edmonton, Alberta, Canada – Topic: The productivity Challenge.
Parallel contributory sessions begin (40 min. each) Session Moderators: TBA
2:15 pm – 2:55 pm [Room names TBA]	Mary Miskin, Publisher, Emerald Publishing Group, United Kingdom; The Challenges of Publishing Papers and Books, Part – I Madhav Sinha, President, Canadian Society for Quality, Winnipeg, Manitoba, Canada – TQM challenges in non-profit organizations. Tang Xiaofen, President, Shanghai Association for Quality, President, Shanghai Academy of Quality Management, Shanghai, China – Investigation on Performance Excellence of Shanghai Enterprises.
2:55 pm – 3:10 pm	COFFEE BREAK
3:10 pm – 3:50 pm	Afternoon keynote Speaker 3 - Jean-Claude Savard, President, Savard Consulting, Montreal, Canada – Methodologies to Reduce Non-Value Added Activities in Organizations (Méthodologie de percée pour réduire les activités à non-valeur ajoutée dans nos organizations).
3:50 pm – 4:30 pm [Room names TBA]	Quality with Kids (Interactive Session with School Kids) Mary Miskin, Publisher, Emerald Publishing Group, United Kingdom; The Challenges of Publishing Papers and Books, Part – II Stand-by papers: (1) Quality in medical profession, (2) Care of children and elderly: What does quality improvement mean? (3) Lean vesus six sigma competition (4) What did quality gurus say on the future of quality?

Friday, June 29, 2012

9:00 am – 12:00 pm [Main Lobby]	REGISTRATION / Continental Breakfast
9:00 am – 9:30 am [Main Plenary Room]	Master of Ceremonies, Chair, Canadian Quality Congress; Invited Guests and Dignitaries
9:30 am–10:15 am [Main Plenary Room ]	Morning Keynote Speaker No.1: Ed Kane, Asst VP (External) -Carleton University, Ottawa, Canada – Building Excellence and Innovation at Carleton University, Ottawa, Canada
10:15 am – 10:30 am	COFFEE BREAK
10:30 am – 11:30 am [Main Plenary Room]	Presentation of Awards and Certificates, Announcements, Closing Ceremonies, Announcements

 

Pre-conference Workshops, Tuesday, June 26, 2012, all day

[9:00 am to 12:00 pm and 1:00 pm to 4:00 pm – breakfast, two coffee breaks and lunch included in the fees]

Workshop No. 1
Quality in Healthcare [Dr. John Terninko]

Workshop No. 2
Quality in Public Sector [David McClasky]

Workshop No. 3
Business Process Improvement Tools and Techniques [Dr. Jim Harrington]

 

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Student Support Initiative

The Student Support Program is a new initiative to encourage students who are interested in pursuing a career in the field of quality control, quality assurance and/or quality management to participate in the activities of the Canadian Quality Congress. It is designed to engage future generation leaders and quality champions early in their professional careers.

The Student Support Program allows participating organizations to sponsor and help students by helping them in their attempt to participate in the Canadian Quality Congress and other events at a special rate or at no cost to them. Sponsorship for the CQC also includes complimentary student registrations under some acceptable levels of sponsorship. We invite individuals and organizations to contribute to this program by:

• Specifically defraying part or all of the registration costs to the Canadian Quality Congress for a student;
• Subsidizing a student’s transportation or accommodation at the Canadian Quality Congress;
• Offering a student your ticket to an event if a member of your organization is unable to attend.

It is in everyone’s interests to get college and university students thinking about a career in quality while their career goals and plans are still fluid. Their participation in these conferences will allow them meet and mingle with quality professionals and chief executives and gurus that they have never met in their lives and learn about the real world of quality assurance and quality management.

The program benefits include:

Knowledge and skill development: The idea is that the students will learn about what quality is and how its various tools, techniques and simple methods are relevant to every body’s daily lives and their own educational programs and to their anticipated careers; they will also gain valuable insight as to how quality can play larger role in society and in every job that people do;

Use to information: Students will learn that it is also the quality of information that matters, obtain information about quality management different terms and terminologies; and about the quality of management systems at participating organizations that could be their potential employers in the future;

Gain experience and professionalism: Students will gain practical skills from participating in and by observing a formal business scenario learned in a conference, seminar or event where quality management is talked about in practice;