Tuesday, June 26, all day
WORKSHOP No. 1
David McClaskey
President, Pal’s Business Excellence Institute
Topic: Problem Solving Processes in Government Organizations
This will be a hands-on workshop where you will learn about a world-class problem solving process and get to practice using it. When you leave this workshop, you will be able to apply this problem solving process to work and non-work problems.
This problem solving process, which is based on world-class principles and used by Malcolm Baldrige National Quality Award winning companies, is simple and easy to use as well as versatile and applicable to a wide-range of problems. It is ideally suited to help you solve many of the problems that are faced by both governmental and non-governmental organizations.
This process helps you: work on the right problem; state the problem in a way that helps lead to a solution and accountability; encourages one to find the root cause rather than just a symptom; choose the best solution and consider the adverse consequences of the solution selected; use effective project management to manage the implementation; ensure the problem is solved and the solution is maintained; requires that you effective share and replicate the solution to all applicable organizations and areas; and captures lessons learned to make you a more effective problem solver with each problem you solve. This workshop will also briefly teach about some simple but effective processes for finding the root cause of a problem.
The participants will:
• Review the list that makes an effective problem solving process
• Learn about the Simple EXCELLENCE® Problem Solving Process
• Practice the using the Simple EXCELLENCE® Problem Solving Process using a government example
• Practice the use of Simple EXCELLENCE® Problem Solving Process using an example from their own organizations
• Discuss problem solving tools and where to go to find them and how to use them
• Learn about simple root cause analysis techniques
• Practice the use of the root cause analysis techniques
INSTRUCTOR:
David McClaskey
President, Pal’s Business Excellence Institute
David McClaskey is President of Pal’s Business Excellence Institute, an independent consulting company. He is a Baldrige expert and one of the few individuals to have the privilege of assisting seven companies to win eight Malcolm Baldrige National Quality Awards: for example, K&N Management; Poudre Valley Health Care; University of Northern Colorado Monfort College of Business; Pal’s Sudden Service; OMI; The Ritz-Carlton Hotel Company; and Eastman Chemical Company. His Baldrige award consulting track record is at 100%. A Fellow of ASQ and IIE, David has won many prestigious awards including the ASQ Grant award.
David is a Fellow of ASQ and the Institute of Industrial Engineers (IIE). The University of Florida established the Leavenworth/McClaskey undergraduate scholarship in 1995 and Harley-McClaskey Scholarship at East Tennessee State University in 2011. Some of David’s recognitions include: 2011 Ned R. McWherter Leadership Award; ASQ Grant Medal, Distinguished Service Award from the University of Florida’s College of Engineering; Certificate of Appreciation from the U.S. Department of Commerce for “Outstanding Service to the Nation”. David served as one of nine Judges for the Malcolm Baldrige National Quality Award from 1999-2002.
WORKSHOP No. 2
Dr. John Terninko
President, Responsible Management, LLC
Nottingham, NH; USA
Topic: Better Healthcare- A Road Map from Today’s Reality to Tomorrow’s Vision
If you were the big cheese, what would be your long-range vision for your organization? Would you like a roadmap to get from where your organization is today to that vision? My belief is that everyone has the information he and she needs to create this roadmap. We just need to ask the right questions to pull the answer from our past experience. Through guided Socratic exchange you will create this roadmap for your organization. The diverse professional experience I bring to our dialogue provides a unique opportunity for you to see the roadway to your goal from multiple perspectives, allowing clearer vision of the elegant possibilities for addressing any obstacles to that goal at their root.
Upon completion of this workshop, the participant will have a process for measuring the performance of each needed organizational function and task. The functions will be aligned as a coordinated system. Innovative delivery can be developed. Sufficient hands-on-experience makes it possible for immediate improvement in the participant’s organization. The caveat – asking questions and thinking are required from participants!
Bio-data
Dr. John Terninko has integrated his diverse experience base (electrical engineering, operations research, organizational development, teaching, continuing education, management consultation and running a one horse organic farm) to develop a unique intervention style for organizations. He has been teaching and using TRIZ (Theory of Inventive Problem Solving) for 17 years. Consistent with his professional life of being on the cutting edge in QFD Quality Function Deployment ) and Taguchi (Robust Design – Uses Taguchi’s methods for a product’s design to be on target, with little variation) for 28 and 31 years, respectively, John has integrated TRIZ, QFD and Taguchi in his approach to the design of social and technical systems. He has been awarded for his contribution to both Taguchi Methods and QFD. Organizations become more profitable by having the innovative robust processes and products desired by their customers. John has published several books and presented many papers on each subject. His Step-by-Step QFD book was on Amazon.com’s Top 50 Management Book List and Step-by-Step TRIZ is being used internationally by universities and industries. The TRIZ book has been translated into German, Korean and Italian. With Dr. Edward Chaplin, John wrote Customer Driven Healthcare: QFD for Process Improvement and Cost Reduction.
John started working in healthcare in 1989 at New England Memorial Hospital, Tewksbury, MA and its associated Rehab Concepts, Stoneham, MA. Other healthcare providers include Newmarket Health Care Center, Newmarket, NH; Exeter Hospital, Exeter NH; Parkview Community Hospital, Pueblo, CO; Great Lake’s Naval Hospital, Great Lakes, IL; Continental Rehabilitation Hospital, San Diego, CA and, most recently, Southwest Regional Medical Center, Tulsa, OK.
In July 2002, John was part of a team providing the Institute of Medicine (IOM) with strategies for implementing goals presented in Quality Chasm, published two years earlier. The report, summarizing new quality requirements for healthcare professionals, is available from IOM.
While John’s approach focuses on the trilogy of QFD, TRIZ and Robust Design, these methodologies are supplemented by his additional experience in TQM, Hoshin, 6 Sigma, Lean Thinking and AHP (Analytic Hierarchy Process).
WORKSHOP No. 3
Dr. H. James Harrington
CEO, Harrington Institute
San Diego, California, USA
Topic: Business Process Improvement
Moving the organization to adopt a change culture is a difficult task. Everyone thinks, he should change, she should change, they should change; but me change? No way.
The topics covered in this workshop will include:
• Making every one believe what is change for and why it is valuable to change.
• There has to be a vision for change that everyone can relates to;
• Existing and potential barriers must be identified and removed;
• The whole organization must be behind the change;
• The leaders must be ready for change;
• Measurement systems must be in place;
• Continuous feedback system must be in place; Coaching must be provided;
• Recognition and reward system must be established.
Each candidate will be asked to handle his or her situation at workplace as an example of change. There will be plenty of room for discussion and interaction between instructor and candidates.
Bio-data
Dr. Jim Harrington is a world-recognized authority in applying performance improvement methodologies to business practices. The New York Times referred to him as having a “…knack for synthesis and an open mind about packaging his knowledge and experience in new ways – characteristics that may matter more as prerequisites for new-economy success than technical wizardry….” President Bill Clinton had appointed him to serve as an Ambassador of Good Will. In the book, Tech Trending, Dr. Harrington was referred to as “the quintessential tech-trender”.
An author of 35 books on quality management, Dr. Harrington has served as past President and Chairman of the Board of the American Society for Quality (ASQ) and the International Academy for Quality (IAQ). He has received many dozens of awards, medals and citations and there are many awards in many institutions around the world which are named after his name.
