RN, FACHE, MBA, has served since 2013, as CEO for Hill Country Memorial (HCM) Healthcare in Fredericksburg, Texas.
HCM is a 2014 Malcolm Baldrige National Quality Award winner. In 2018, the hospital was recognized as a 100 Top Hospital in the US, for the 5th time under Jayne Pope’s leadership. A visionary and strategic leader, she has been recognized by Becker’s Hospital Review for four consecutive years as one of the nation’s 50 rural hospital CEOs to know.
Topic: Sustaining Remarkable Results to be the Best
Achieving the levels of performance and results required to be named a 2014 Baldrige Award recipient is attainable only when the entire team is engaged and actively pursuing world-class performance. Four years later the hospital’s climb to excellence continues. Hill Country Memorial CEO, Jayne Pope defines the hospital’s leadership direction and execution that now, four years later, continues to sustain HCM’s remarkable results the Baldrige Way.
About Hill Country Memorial Healthcare
(excerpted from 2014_Hill_Country_Memorial_Award_Application_Summary.pdf)
Hill Country Memorial’s (HCM) Journey of Remarkability originates from an auspicious heritage. HCM opened in 1971, and ninety-three percent of Gillespie County households contributed to building the hospital.
Today, HCM is a non-profit, non-tax-supported 86-bed general acute care community hospital. HCM is located in the small, Hill Country town of Fredericksburg, Texas, in which original settlers were called to give of their time, treasures, and talents to serve others. Today, hospital employees, physicians, and volunteers reflect diverse backgrounds, but the principal motivation of doing worthwhile work and making a difference is a thriving inheritance.
The result is an organization that exceeds patient needs and helps fulfill community goals. As Fredericksburg has grown, the hospital has paralleled that growth by broadening available services, improving quality, continuing to recruit great physicians, and adapting to health care trends. Health care is being reshaped today, and HCM is not only planning for the future, it is emerging as a leader in this time of health care reform. HCM systematically evaluates and improves its processes, and throughout this application, cycles of learning are reflected with the symbol.
The patients, community, employees, volunteers, physicians, and students are proud of the Remarkability of HCM. Annually, HCM serves over 3,500 inpatients, performs more than 4,000 surgeries, handles more than 15,000 emergency department visits, performs more than 50,000 outpatient diagnostic and therapeutic procedures, cares for 350 Hospice patients and their loved ones at the end-of-life, and welcomes over 500 babies.
The community’s history of consistently supporting the hospital both through time and monetary donations is substantiated by annual volunteer hours that exceed 45,000 and in charitable donations of more than $30 million in the past 16 years. The HCM Foundation, HCM’s primary partner, was founded in 1989 by the community to ensure HCM’s long-term sustainability and works together with HCM leaders to engage the community in strategic initiatives.