8th CQC

2016, in Montreal, Quebec.




Keynote Speakers

The CSQ (the Society) and CQC (its annual conferences) is about working together in knowledge exchange areas with all other quality associations and societies in the world. We envisage our CQC as a venue for meaningful interactions and international networking event as a means to engage the community of researchers and scholars and quality consultants that add a lot of value to shape the future of quality.

In that respect, we seek to provide a varying and interesting schedule of programming that attaches to attendees interaction in a variety of topics and innovative ideas, discussions and debates, meeting up with people and so on.

This Year’s Keynote Speakers

renee laflamme

Renée Laflamme

Executive vice-president, Industrielle Alliance

A Lean Improvement process and its impact on cultural and managerial transformation

Industrielle Alliance, 5 years ago, decided to become a lean organization in all its activities. Today, it is recognized as a leader on how to implement a lean culture in service organization.

suzanne blanchet

Suzanne Blanchet

Senior vice-president, Corporate Development Cascades Inc.

The Innovation way: Successes and challenges.

Cascades Inc. is a very dynamic organization that started to implement improvement process with integration of innovation techniques 20 years ago. Find out how they met many significant challenges.

james harrington

Dr. Jim Harrington

Past President of American Society for Quality (ASQ) and International Academy for Quality (IAQ)

From Continuous Improvement to Continuous Innovation

An author of more than 35 books on quality and innovation, Dr Harrington is one of the world-renowned pioneers of quality management.

pierre malenfant

Pierre Malenfant

General Manager, Steris Canada, Beauport (QC)

Winning the Shingo Prize: How the challenge was met by Steris Canada

This is the story of a first recipient of Shingo Prize, a prestigious award in Quebec that recognizes the level of achievement in lean practices.

johanne maletto

Johanne Maletto

General Manager, Quebec Quality Organization (MQQ)

The role of Quebec Quality Association (MQQ) in supporting the improvement practices

You will hear about the key role of the Quebec Quality Association and how it has helped transform the quality culture in Quebec organizations. A very impressive story.

alain ouellette

Alain Ouellette

Executive Director, Automazation, GE Aviation, Bromont, Canada

Winning the Quebec Quality Award is a demanding process, but worth the effort.

Featured Speakers

eric bellavance

Éric Bellavance

Senior Consultant, Continuous Improvement, Industrielle Alliance

Improvement process using lean management at Industrielle Alliance

Eric Bellavance is a key player that helped coordinate the improvement process using lean at Industrielle Alliance. A great opportunity to learn about how to overcome the obstacles to make a company-wide transformation.

michel bouvette

Michel Bouvette


The key steps in transforming organizational culture

A consultant and expert on organizational transformation with specialisation in lean culture transformation, Michel Bouvette will introduce the key steps to take to to succeed in your lean transformation. A very interesting speaker!

jean claude savard

Jean-Claude Savard

Président, J. C. Savard Consultants; Académician, International Academy for Quality (IAQ)

Why integration of continuous improvement with lean and innovation is so important?

As the Quebec government focus its strategy on innovation, all our organizations must learn to become more and more innovative. Very few are there yet; hear Jean-Claude Savard on how to take the key steps to start the total transformation.

patrick choquette

Patrick Choquette

Business Consultant, BDC

New tools and practices of innovation

Patrick is one of the most experienced consultants with experiences in merging quality and Innovation. He is certified in Triz methodologies. He will discuss how to integrate the new emerging body of knowledge with set of innovation tools lean and six sigma. Patrick Choquette will present through examples of use of many tools.

michel labrecque

Michel Labrecque

Président, Continuous Improvement Network

Best practices and the continuous improvement network of organisations

For more than 15 years Michel Labrecque facilitated the sharing of best practices between Quebec organizations by a systematic visits of best practices on site; hear what he has discovered.

patrice ouellet

Patrice Ouellet

Président, Coaching Nouvel Angle

The ancient roots of lean management

Lean, continuous improvement, standardization and rigorous practices (shitsuke) were not invented in 20th century; but find their roots in a long tradition of many centuries in Japan’s history. Find out from this unusual presentation that will help you to understand more about the human side of lean.

gilles st-jean

Gilles St-Jean

Director of operations, Glatfelter Gatineau, Quebec, Canada

Hoshin Planning: A key Methodology of Quality Policy Deployment

Few organisations in Quebec have systematically implemented a rigorous method of quality policy deployment. Developed in Japan, “Hoshin Kanri” is a very powerful and structure methodology to organize and execute the quality policy deployment (including daily management). The Glatfelter plant in Gatineau, Quebec, Canada, did it with great success! A very interesting presentation!

yvan bolduc

Yvan Bolduc

Vice-president operations, Axon Integration & development

How to Systematically Integrate Lean Practices to Management of Information Technology (IT)

The information technology (IT) groups and departments have started to implement “Agile” practices including practices like “Scrum” but they are still working with a high level of non added value activities. Lean practices must make more progress in the way IT people works. Come to assist at the presentation of IT practitioner who made the shift of applying Lean in his organization. Don’t miss it considering the importance of IT in our organizations!


Contributing Speakers

To see the final technical program, click here.

  1. Johanne Maletto, General Manager, MQQ – Quebec Quality Organization
  2. Improvement process using lean management at Industrielle Alliance, Éric Bellavance, Senior Consultant, Continuous Improvement, Industrielle Alliance
  3. The key steps in transforming organizational culture, Michel Bouvette, Consultant and expert on organizational transformation
  4. Why integration of continuous improvement with lean and innovation is so important, Jean-Claude Savard, Président, J. C. Savard Consultants and Académician, International Academy for Quality (IAQ)
  5. New tools and practices of innovation, Patrick Choquette, Business Consultant, BDC
  6. Best practices and the continuous improvement network of organisations, Michel Labrecque, Président, Continuous Improvement Network
  7. The ancient roots of lean management, Patrice Ouellet, Président, Coaching Nouvel Angle
  8. Hoshin Planning : Méthodologie de déploiement de l’amélioration continue, Gilles St-Jean, Directeur des opérations, Glatfelter Gatineau
  9. Comment intégrer les pratiques Lean à la gestion des technologies de l’information, Yvan Bolduc, Vice-président opérations, Axon Intégration et développement
  10. A Collaborative Approach to Managing Diabetics in Long Term Care, Candace Chartier, Chief Executive Officer, Ontario Long Term Care and Andrew Steele, MD, Chief Medical Director, Central Health LHIN, Ontario, Canada
  11. Patient-centered Medication Management: A Proposed Model, Jane Prestie, Quality Consultant, Alberta Health Services, Calgary, Alberta, Canada
  12. Perspectives of Effective Medication Reconciliation to Ensure Medication Safety, Safia Ramzan, Master’s student, and Dr. Carol Ewashen, Nursing Faculty, University of Calgary, Alberta, Canada
  13. Collaboration across the Continuum Care to Improve Patient Flow: A Case Study, Gail Aguillon, Director Adult Rehabilitation, Michelle Wallace, Patient Care Manager, and Mareika Purdon, Supervisor Transition Services, Glenrose Rehabilitation Hospital, Edmonton, Alberta, Canada
  14. Improving software quality using six sigma DMAIC based approach: A case study, Racha Karout, Post Graduate student and Anjali Awasthi, Associate Professor, Concordia University, Montreal, Quebec, Canada
  15. The Way Ahead: An Overview of Performance Measurement in the City of Edmonton, Canada; Kel Wang, Corporate Performance Measurement Coordinator, and Jennifer Jennax, Financial Services and Utilities, City of Edmonton, Edmonton, Alberta, Canada
  16. Patient Safety Culture Assessment using a Survey Technique, Ahmed M. Elsheikh, Quality and patient Safety Director, and Muhammed Eltawansi, Patient Safety Specialist, Security Forces Hospital, Makkah, Saudi Arabia
  17. Implementing Kaizen in Healthcare: A Case Study, Ahmed M. Elsheikh, Quality and Patient Safety Director, and Nahla Ismael, Quality Improvement Specialist, Security Forces Hospital, Makkah, Saudi Arabia
  18. Bridging the Gap between Theory and Practice in Healthcare, Ahmed M. Elsheikh, Director of Quality and Patient Safety; Mohamed S. Emam, Healthcare Risk Management Specialist, and Sultana A. Alshareef; Clinical Review Specialist, QPS Department, SFHPM, Saudi Arabia
  19. Improving Patient Safety: The Role of Risk Assessment, Mohamed Elfaiomy, Head, Quality section, Royal Commission Yanbu Health Services Program, Saudi Arabia
  20. Evaluation of Quality Metrics of Smart phones: Findings and Recommendations; Brian Palmquist, Director of Quality, Ledcor Construction Limited, Vancouver, British Columbia Canada
  21. Path to Organisational Excellence and Culture Transformation, Sumeet Kumar, Natalie Lepine and Micheline Demers, Kumar Friends Inc.
  22. A New Process Design with Lean Application in Healthcare: A Case Study, Hatice Camgöz-Akdağ, Esra Çalişkan, and Sirel Toma, Istanbul Technical University, Faculty of Management, Department of Management Engineering, Istanbul, Turkey
  23. Six Sigma Model of Transfer of Development Capability, Jan M. Myszewski, Professor, Department of Quality Management, Kozminski University, Warsaw, Poland
  24. Improving Specimen Delivery time from the Operating Room to Histology, Jessica Gerritsen, Quality & Improvement Specialist, Brockville General Hospital, Brockville, Ontario, Canada
  25. Development of a model from the viewpoint of consumers’ changing culture, Odette Lobato Calleros, Universidad Iberoamericana-Mexico City, Department of Engineering, Prolongación Paseo de la Reforma, Lomas de Santa Fe, Distrito Federal, México.
  26. Conceptualizing Better Policy-making with Quality Tools, Raza Ullah, Department of Management Sciences, Islamia College, Peshawar, Pakistan
  27. Quality in the Higher Education System: Use of Lean Six Sigma, Godson Teeteh, Ghana Institute of Management and Public Administration, Ghana
  28. Service Touch Points that Drive Customer Experience, Ashish Thomas, Chair, Department of Management, Concordia University of Edmonton, Alberta, Canada





À titre de premier ministre du Québec, c’est avec beaucoup d’enthousiasme que je vous adresse ces quelques mots pour vous souhaiter la bienvenue dans notre métropole, que vous avez choisie comme lieu de rassemblement et de partage.

Par sa mission, la Société canadienne pour la qualité vise ni plus ni moins que l’excellence au sein des entreprises et des institutions publiques canadiennes, notamment en optimisant les pratiques de gestion et en favorisant la performance. Si les méthodes d’organisation du travail ont beaucoup évolué depuis quelques décennies, encore faut-il les connaître, les comprendre et les faire avancer. C’est ce que vous faites en vous présentant ici : cet événement d’envergure vous permettra d’établir des échanges riches et constructifs, et c’est tout à votre honneur.

Le Gouvernement du Québec peut lui-même s’appuyer sur une administration publique solide et compétente, qui compte en ses rangs des gestionnaires chevronnés, bien au fait des meilleures pratiques dans le domaine de la gestion. Depuis plusieurs années, de nouvelles façons de penser et d’organiser le travail sont mises en application, et les résultats sont probants; c’est pour moi une grande source de fierté. Je suis persuadé que cette évolution positive se poursuivra, notamment grâce aux discussions et aux travaux qui seront entamés ici.

Je vous souhaite un congrès à la hauteur de vos attentes et un séjour des plus agréables à Montréal!


As Premier of Québec, I am indeed pleased to welcome you to Montréal, which you have chosen as the site of your annual congress.

Through its mission, the Canadian Society for Quality focuses specifically on excellence in Canadian businesses and public institutions, in particular by optimizing management practices and promoting efficiency. While work organization methods have changed considerably in recent decades, it is essential to be aware of, understand and promote them. That is what you are doing by assembling here: this major event will afford you the opportunity to engage in fruitful, constructive discussions, which does you credit.

The Québec government can rely on a solid, competent public administration, which includes in its ranks experienced managers who are aware of best practices in the realm of management. For several years, new ways of thinking about and organizing work have been implemented and the results are convincing, a source of great pride for me. I am certain that this positive change will continue, especially as a result of the discussions and deliberations that take place here.

Best wishes for a satisfying congress and a pleasant stay in Montréal.

The Honourable Philippe Couillard
Premier of Québec