8^th CQC

2016, in Montreal, Quebec.

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• Photos
• Keynote speakers
• Contributing speakers and program
• Letters
• Best Paper Award 2016

Photos

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Keynote Speakers

The CSQ (the Society) and CQC (its annual conferences) is about working together in knowledge exchange areas with all other quality associations and societies in the world. We envisage our CQC as a venue for meaningful interactions and international networking event as a means to engage the community of researchers and scholars and quality consultants that add a lot of value to shape the future of quality.

In that respect, we seek to provide a varying and interesting schedule of programming that attaches to attendees interaction in a variety of topics and innovative ideas, discussions and debates, meeting up with people and so on.

This Year’s Keynote Speakers

Featured Speakers

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Contributing Speakers

To see the final technical program, click here.

1. Johanne Maletto, General Manager, MQQ – Quebec Quality Organization
2. Improvement process using lean management at Industrielle Alliance, Éric Bellavance, Senior Consultant, Continuous Improvement, Industrielle Alliance
3. The key steps in transforming organizational culture, Michel Bouvette, Consultant and expert on organizational transformation
4. Why integration of continuous improvement with lean and innovation is so important, Jean-Claude Savard, Président, J. C. Savard Consultants and Académician, International Academy for Quality (IAQ)
5. New tools and practices of innovation, Patrick Choquette, Business Consultant, BDC
6. Best practices and the continuous improvement network of organisations, Michel Labrecque, Président, Continuous Improvement Network
7. The ancient roots of lean management, Patrice Ouellet, Président, Coaching Nouvel Angle
8. Hoshin Planning : Méthodologie de déploiement de l’amélioration continue, Gilles St-Jean, Directeur des opérations, Glatfelter Gatineau
9. Comment intégrer les pratiques Lean à la gestion des technologies de l’information, Yvan Bolduc, Vice-président opérations, Axon Intégration et développement
10. A Collaborative Approach to Managing Diabetics in Long Term Care, Candace Chartier, Chief Executive Officer, Ontario Long Term Care and Andrew Steele, MD, Chief Medical Director, Central Health LHIN, Ontario, Canada
11. Patient-centered Medication Management: A Proposed Model, Jane Prestie, Quality Consultant, Alberta Health Services, Calgary, Alberta, Canada
12. Perspectives of Effective Medication Reconciliation to Ensure Medication Safety, Safia Ramzan, Master’s student, and Dr. Carol Ewashen, Nursing Faculty, University of Calgary, Alberta, Canada
13. Collaboration across the Continuum Care to Improve Patient Flow: A Case Study, Gail Aguillon, Director Adult Rehabilitation, Michelle Wallace, Patient Care Manager, and Mareika Purdon, Supervisor Transition Services, Glenrose Rehabilitation Hospital, Edmonton, Alberta, Canada
14. Improving software quality using six sigma DMAIC based approach: A case study, Racha Karout, Post Graduate student and Anjali Awasthi, Associate Professor, Concordia University, Montreal, Quebec, Canada
15. The Way Ahead: An Overview of Performance Measurement in the City of Edmonton, Canada; Kel Wang, Corporate Performance Measurement Coordinator, and Jennifer Jennax, Financial Services and Utilities, City of Edmonton, Edmonton, Alberta, Canada
16. Patient Safety Culture Assessment using a Survey Technique, Ahmed M. Elsheikh, Quality and patient Safety Director, and Muhammed Eltawansi, Patient Safety Specialist, Security Forces Hospital, Makkah, Saudi Arabia
17. Implementing Kaizen in Healthcare: A Case Study, Ahmed M. Elsheikh, Quality and Patient Safety Director, and Nahla Ismael, Quality Improvement Specialist, Security Forces Hospital, Makkah, Saudi Arabia
18. Bridging the Gap between Theory and Practice in Healthcare, Ahmed M. Elsheikh, Director of Quality and Patient Safety; Mohamed S. Emam, Healthcare Risk Management Specialist, and Sultana A. Alshareef; Clinical Review Specialist, QPS Department, SFHPM, Saudi Arabia
19. Improving Patient Safety: The Role of Risk Assessment, Mohamed Elfaiomy, Head, Quality section, Royal Commission Yanbu Health Services Program, Saudi Arabia
20. Evaluation of Quality Metrics of Smart phones: Findings and Recommendations; Brian Palmquist, Director of Quality, Ledcor Construction Limited, Vancouver, British Columbia Canada
21. Path to Organisational Excellence and Culture Transformation, Sumeet Kumar, Natalie Lepine and Micheline Demers, Kumar Friends Inc.
22. A New Process Design with Lean Application in Healthcare: A Case Study, Hatice Camgöz-Akdağ, Esra Çalişkan, and Sirel Toma, Istanbul Technical University, Faculty of Management, Department of Management Engineering, Istanbul, Turkey
23. Six Sigma Model of Transfer of Development Capability, Jan M. Myszewski, Professor, Department of Quality Management, Kozminski University, Warsaw, Poland
24. Improving Specimen Delivery time from the Operating Room to Histology, Jessica Gerritsen, Quality & Improvement Specialist, Brockville General Hospital, Brockville, Ontario, Canada
25. Development of a model from the viewpoint of consumers’ changing culture, Odette Lobato Calleros, Universidad Iberoamericana-Mexico City, Department of Engineering, Prolongación Paseo de la Reforma, Lomas de Santa Fe, Distrito Federal, México.
26. Conceptualizing Better Policy-making with Quality Tools, Raza Ullah, Department of Management Sciences, Islamia College, Peshawar, Pakistan
27. Quality in the Higher Education System: Use of Lean Six Sigma, Godson Teeteh, Ghana Institute of Management and Public Administration, Ghana
28. Service Touch Points that Drive Customer Experience, Ashish Thomas, Chair, Department of Management, Concordia University of Edmonton, Alberta, Canada

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Letters

MESSAGE DU PREMIER MINISTRE DU QUÉBEC

À titre de premier ministre du Québec, c’est avec beaucoup d’enthousiasme que je vous adresse ces quelques mots pour vous souhaiter la bienvenue dans notre métropole, que vous avez choisie comme lieu de rassemblement et de partage.

Par sa mission, la Société canadienne pour la qualité vise ni plus ni moins que l’excellence au sein des entreprises et des institutions publiques canadiennes, notamment en optimisant les pratiques de gestion et en favorisant la performance. Si les méthodes d’organisation du travail ont beaucoup évolué depuis quelques décennies, encore faut-il les connaître, les comprendre et les faire avancer. C’est ce que vous faites en vous présentant ici : cet événement d’envergure vous permettra d’établir des échanges riches et constructifs, et c’est tout à votre honneur.

Le Gouvernement du Québec peut lui-même s’appuyer sur une administration publique solide et compétente, qui compte en ses rangs des gestionnaires chevronnés, bien au fait des meilleures pratiques dans le domaine de la gestion. Depuis plusieurs années, de nouvelles façons de penser et d’organiser le travail sont mises en application, et les résultats sont probants; c’est pour moi une grande source de fierté. Je suis persuadé que cette évolution positive se poursuivra, notamment grâce aux discussions et aux travaux qui seront entamés ici.

Je vous souhaite un congrès à la hauteur de vos attentes et un séjour des plus agréables à Montréal!

MESSAGE FROM THE PREMIER OF QUÉBEC

As Premier of Québec, I am indeed pleased to welcome you to Montréal, which you have chosen as the site of your annual congress.

Through its mission, the Canadian Society for Quality focuses specifically on excellence in Canadian businesses and public institutions, in particular by optimizing management practices and promoting efficiency. While work organization methods have changed considerably in recent decades, it is essential to be aware of, understand and promote them. That is what you are doing by assembling here: this major event will afford you the opportunity to engage in fruitful, constructive discussions, which does you credit.

The Québec government can rely on a solid, competent public administration, which includes in its ranks experienced managers who are aware of best practices in the realm of management. For several years, new ways of thinking about and organizing work have been implemented and the results are convincing, a source of great pride for me. I am certain that this positive change will continue, especially as a result of the discussions and deliberations that take place here.

Best wishes for a satisfying congress and a pleasant stay in Montréal.

The Honourable Philippe Couillard
MNA
Premier of Québec

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