Technical Sessions and Workshops

Healthcare Topics

Quality improvement in healthcare is hot topic these days. The influence quality tolls and techniques has today is broader than in any other time in the history of healthcare business. The potential it brings is limitless.

There is no denying the fact that it is a global issue that worries all governments and all healthcare providers in all nations, more and more every day. The hospitals are trying to do their best to overcome the concerns about service quality to their patients, the customers.

With increasing pressure from stakeholders, governments and media who print horror stories about healthcare with falling services and unsustainable rising costs, the elements of quality control, quality assurance, total quality management (TQM) and effectiveness of how many of the quality tools and techniques are applied to improve the outcome of medical treatments have become a vital necessity.

Other quality topics

Within the central theme of the 7th Canadian Quality Congress, the Technical Program Committee is planning to offer a variety of sessions and workshop ideas for other topic apart from the healthcare topics.

Papers and proposals are also invited on other topics of quality improvements, including but not limited to, the following:

  • Customer satisfaction and market research
  • Risk management
  • Innovation
  • Leadership in quality
  • Measurement and benefits
  • Organizational analysis and assessment
  • Quality recognition awards (Baldrige, Canada Quality Awards, Shingo Prize, etc.)
  • Process management tools and techniques
  • Product or service design
  • Improvement through project management
  • Quality management tools
  • Quality philosophies, principles and practices
  • Social responsibility
  • Quality in non-profits
  • Standards – ISO 9000, 14000 and others
  • Statistical methods and applications
  • Strategic planning and quality systems thinking
  • Supply chain management
  • Leadership and transformation

Session Types

Parallel contributory sessions

These 40-minute lecture style presentations are meant to deliver quality management related theory and practical applications. The time allotted includes five minutes for Q & A. Each session was chaired and moderated by a session manager.


The workshop topics are chosen to reflect the needs of the audience. The presenters are seasoned veterans who will identify the key points clearly and lead attendees through the body of knowledge using a hands-on approach that attendees can implement at their own situations.

See our workshop topics here.

CEOs Discussion Panels

Three to four parallel panels, two on healthcare improvement themes and two on different quality themes, have been organized. The panel of experts will engage in lively and interactive discussions, with each other and with the congress participants. The moderator will kick start the conversations on the identified theme and generate useful debates and discussions by raising critical questions. All themes will be announced soon.

Research Sessions

Sometimes, through no fault of their own, a presenter just isn’t able to give their presentation. In these cases we do our best to provide substitute speakers.

Research is at the heart of CSQ’s mission. Therefore, promoting quality management research in Canada, identifying future directions, building capacity for research and inspiring collaboration with other partners from around the world, these types of sessions will be made especially made attractive to serve as substitute sessions.

NOTE: The CQC reserves rights to make changes in the technical programs without prior notice.